Annual Hosting Renewal

Annual Hosting Renewals

Revision History

BACKGROUND AND PURPOSE

(Provide any applicable background information and purpose of this document. For example, what are we trying to accomplish?)

All hosting customers must renew annually in order to update their billing account number and update contact information.

SERVICES

(Specifically what services are covered within this procedure? What other services do these services depend on?)

Services included within the scope of this document are indicated below: The Service Owner, Service Manager and services the included services depend on are also listed.

SCOPE

(What is in scope and what is not in scope for this procedure?)

Each hosting customer must update contact information and account number at the fiscal year boundary.

CARD (Contingencies, Assumptions, Requirements, Dependencies)

(Indicate contingencies, assumptions, requirements and dependencies not indicated elsewhere which are required for execution of this procedure.)

Assumption: We will continue to bill for custom support and CommonSpot, otherwise an account number would not be necessary.

TASK DESCRIPTION

Provide a description of the individual tasks which constitute the SOP. Flow chart diagrams may be included for clarity.)

PEOPLE

(Indicate functional units, titles of individuals who are both responsible and accountable for this SOP. If applicable, indicate skill sets required to execute the SOP in the event that the assigned individuals are not in a capacity to do so.)

Hosting Service Managers

APPENDICES and ATTACHMENTS follow the approval block.

Approvals