Outlined below are the roles along with their respective responsibilities.

Manager

  • Notify the system administrators to remove access to unit systems through timely responses to TDX tickets to confirm an account needs to remain active or should be deprovisioned.
  • Submit access requests through the TDX ticketing system for new employees.

System Administrator

  • Upload User account lists, upon request each semester.
  • Manage access to applications for all users that have joined Cornell, departed, been reassigned, or promoted from unit systems

SSIT

  • Regularly review and maintain comprehensive list of attributes for all SCL owned and supported applications.
  • Manage API for Human Resources data feed.
  • Maintain TDX ticket routing rules, template updates, and messaging content.

SCL Compliance

  • Request user lists from System Administrators.
  • Manage ticket exceptions.
  • Toubleshoot overdue pending tickets.
  • Provide audit report to SCL leadership, upon request.
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