Outlined below are the roles along with their respective responsibilities.

Manager

• Notify the system administrators to remove access to unit systems through timely responses to TDX tickets to confirm an account needs to remain active or should be deprovisioned.
• Submit access requests through the TDX ticketing system for new employees.

System Administrator

• Upload User account lists, upon request each semester.
• Manage access to applications for all users that have joined Cornell, departed, been reassigned, or promoted from unit systems

SSIT

• Regularly review and maintain comprehensive list of attributes for all SCL owned and supported applications.
• Manage API for Human Resources data feed.
• Maintain TDX ticket routing rules, template updates, and messaging content.

SCL Compliance

• Request user lists from System Administrators.
• Manage ticket exceptions.
• Toubleshoot overdue pending tickets.
• Provide audit report to SCL leadership, upon request.