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Created by
user-ef11d, last updated on May 06, 2011
2 minute read
CIT STANDARD OPERATING PROCEDURE
Customer de-provisioning
Procedure Number: |
Related Processes and Procedures: |
Revision History
Date |
Author |
Version |
Description |
4/27/10 |
jca8 |
0.0 |
New Document |
5/6/11 |
jca8 |
0.9 |
Final Draft |
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1.0 |
Approved Document |
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BACKGROUND AND PURPOSE
The purpose of this document is to describe the procedure for de-provisioning hosting customers
SERVICES
(Specifically what services are covered within this procedure? What other services do these services depend on?)
Services included within the scope of this document are indicated below: The Service Owner, Service Manager and services the included services depend on are also listed.
Included Service |
Service Owner |
Service Manager |
Service Dependencies |
|---|---|---|---|
LAMP Hosting |
Donna Taber |
Jon Atherton |
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Static Web Hosting |
Donna Taber |
Jon Atherton |
|
ColdFusion Hosting |
Donna Taber |
Nate Reimer |
|
CommonSpot Hosting |
Donna Taber |
Nate Reimer |
|
Portal Hosting |
Donna Taber |
Jon Atherton |
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SCOPE
(What is in scope and what is not in scope for this procedure?)Monthly review and validation of Hosting re-bill activity as part of the monthly billing process.
CARD (Contingencies, Assumptions, Requirements, Dependencies)
(Indicate contingencies, assumptions, requirements and dependencies not indicated elsewhere which are required for execution of this procedure.)
- Assumptions: None
- Requirements: Remedy
- Dependencies:ISIS aTeam, S&O
TASK DESCRIPTION
Provide a description of the individual tasks which constitute the SOP. Flow chart diagrams may be included for clarity.)
Task Number |
Task Description |
Responsible Party |
|---|---|---|
1. |
Receive customer request to end service or not renew |
Service Manager |
1.1 |
Confirm with customer |
Service Manager |
2 |
Submit ticket to webservices@cornell.edu with specific instance to de-provision |
Service Manager |
3. |
Clean up contact info |
Service Manager |
3.1 |
Remove from customer database |
Service Manager |
3.2 |
Remove from billing spreadsheet |
Service Manager |
3.3 |
If appropriate expire Activity number (Customer ID) |
Service Manager |
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PEOPLE
(Indicate functional units, titles of individuals who are both responsible and accountable for this SOP. If applicable, indicate skill sets required to execute the SOP in the event that the assigned individuals are not in a capacity to do so.)
ISIS aTeam
Hosting Service Managers
APPENDICES and ATTACHMENTS follow the approval block.
Approvals
Name |
Function |
Comments |
Signature |
Date |
|---|---|---|---|---|
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Director |
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Service Owner |
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Jon Atherton |
Service Manager |
|
Jon Atherton |
5/6/11 |