CIT STANDARD OPERATING PROCEDURE

Customer de-provisioning

Revision History

BACKGROUND AND PURPOSE

The purpose of this document is to describe the procedure for de-provisioning hosting customers

SERVICES

(Specifically what services are covered within this procedure? What other services do these services depend on?)

Services included within the scope of this document are indicated below: The Service Owner, Service Manager and services the included services depend on are also listed.

SCOPE

(What is in scope and what is not in scope for this procedure?)Monthly review and validation of Hosting re-bill activity as part of the monthly billing process.

CARD (Contingencies, Assumptions, Requirements, Dependencies)

(Indicate contingencies, assumptions, requirements and dependencies not indicated elsewhere which are required for execution of this procedure.)

• Assumptions: None
• Requirements: Remedy
• Dependencies:ISIS aTeam, S&O

TASK DESCRIPTION

Provide a description of the individual tasks which constitute the SOP. Flow chart diagrams may be included for clarity.)

PEOPLE

(Indicate functional units, titles of individuals who are both responsible and accountable for this SOP. If applicable, indicate skill sets required to execute the SOP in the event that the assigned individuals are not in a capacity to do so.)

ISIS aTeam

Hosting Service Managers

APPENDICES and ATTACHMENTS follow the approval block.

Approvals