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Created by
Sharon Helen Markus, last updated by Joanne Elisa Leary on Apr 16, 2025
2 minute read
The errors we have been experiencing for the last few days have been intermittent and unpredictable. It is also impacting connections from multiple applications used to connect to the Metadb reporting database.
| User | Date | Time | Tool | Query or Dashboard | problem | resolution? |
|---|---|---|---|---|---|---|
| Sharon Markus | 4-15-25 | 3pm | DBeaver EE | multiple queries | Connection Timed Out Errors | deleted and rebuilt connection setting for Metadb |
| Sharon Markus | 4-16-25 | 4am | Tableau | FBO dashboards | Data Extract failed - unable to connect | ran extract manually at 7am |
| Jean Pajerek | 4-16-25 | 8am | DBeaver EE | Connection Timed Out Errors | ||
| Natalya Pikulik | 4-16-25 | 8am | Tableau | Unable to Connect within Tableau | ran manually around 9:30am and it updated successfully | |
| Natalya Pikulik | early April | DBeaver EE | Idle Connection Messages | |||
| Joanne Leary | April 11 | MCR204 Tableau Dashboard | data not updating | |||
| Joanne Leary | months | metadb log shows warnings about 2 IP addresses | ||||
| Joanne Leary | 4-16-25 | 9am | CloudBeaver AWS | Connection Timed Out Errors | ||
| Annie Keville | 4-16-25 | 10am | CloudBeaver AWS | MCR126 | Connection Timed Out Errors | Tried 2 times to run query and got error. On 3rd try, was able to click Restore (to restore the database connection) and run the query successfully |
| Joanne Leary | 4-16-25 | 1:39pm 1:54pm | DBeaver EE and CloudBeaver AWS DBeaver EE | EE: query to extract holdings notes (very short but uses a cross join). Query is normally very fast running CloudBeaver: same short query as above; no connection errors, but query kept grinding. Update: query finished in 6.6 minutes Update for EE: 1:54pm - was able to connect and query ran in .06 sec | EE: Connection time out errors CloudBeaver: no connection errors but query seemed to be stuck and never finished. Update: query finished in 6.6 minutes. | EE: Tried with metadb_user connection and with jl41 connection; neither worked CloudBeaver: took 6.6 mins |
| Sharon Markus | 4-16-25 | 2;21pm | DBeaver EE | MCR204 | Can't open editor connection Reason: | none |
| Natalya Pikulik | 3:30pm | Dbeaver EE, Cloudbeaver Tableau is OK | 100e | Error connecting to database: Connection attempt timed out. Error connecting to database: Connection attempt timed out. CONNECTED | ||
| Joanne Leary | 4-16-26 | 4:30pm | CloudBeaver | Short query to get holdings notes from holdings_record table | Firefox browser: kept grinding away; not done yet Chrome: ran instantly Chrome (second try a few minutes later): bogged down; however, I was trying to run a different much more complicated query at the same time. That query was probably causing the problem (had many subqueries and data array extracts). Neither query could not execute. |