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Created by
Sharon Helen Markus, last updated by Joanne Elisa Leary on Apr 16, 2025
1 minute read
The errors we have been experiencing for the last few days have been intermittent and unpredictable. It is also impacting connections from multiple applications used to connect to the Metadb reporting database.
| User | Date | Time | Tool | Query or Dashboard | problem | resolution? |
|---|---|---|---|---|---|---|
| Sharon Markus | 4-15-25 | 3pm | DBeaver EE | multiple queries | Connection Timed Out Errors | deleted and rebuilt connection setting for Metadb |
| Sharon Markus | 4-16-25 | 4am | Tableau | FBO dashboards | Data Extract failed - unable to connect | ran extract manually at 7am |
| Jean Pajerek | 4-16-25 | 8am | DBeaver EE | Connection Timed Out Errors | ||
| Natalya Pikulik | 4-16-25 | 8am | Tableau | Unable to Connect within Tableau | ran manually around 9:30am and it updated successfully | |
| Natalya Pikulik | early April | DBeaver EE | Idle Connection Messages | |||
| Joanne Leary | April 11 | MCR204 Tableau Dashboard | data not updating | |||
| Joanne Leary | months | metadb log shows warnings about 2 IP addresses | ||||
| Joanne Leary | 4-16-25 | 9am | CloudBeaver AWS | Connection Timed Out Errors | ||
| Annie Keville | 4-16-25 | 10am | CloudBeaver AWS | MCR126 | Connection Timed Out Errors | Tried 2 times to run query and got error. On 3rd try, was able to click Restore (to restore the database connection) and run the query successfully |
| Joanne Leary | 4-16-25 | 1:39pm | DBeaver EE and CloubdBeaver AWS | EE: query to extract holdings notes (very short but uses a cross join). Query is normally very fast running CloudBeaver: same short query as abover; no connection errors, but query kept grinding and never finished | EE: Connection time out errors CloudBeaver: no connection errors but query seemed to be stuck and never finished | EE: Tried with metadb_user connection and with jl41 connection; neither worked CloudBeaver: just never finished; spinning wheel |