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Created by
user-90b2b on May 17, 2013
1 minute read
- Begin to develop timeline to establish joint troubleshooting – take baby steps or jump right in?
- Examine points of discord – low-hanging fruit, high priority
- Ingest data about incidents into one system - Tracking
- User Voice? - https://www.uservoice.com/welcome/
- in use in some offices in Columbia
- Other possibilities? - Jira?
- FreshDesk?
- Adam/Liisa paper on e-resource troubleshooting tracking
- Serials Solutions ERM, etc... follow-up – What are our next steps?
- KB Team info will be essential
- Joyce will follow up from demo - pricing, other issues
- Other tools investigations – Callisto, anything else to look at?
- Callisto - Callisto lead at each institution -
- Anything else?
Discussed E-resources Team (Bill/Joyce) formation of subgroup to look at knowledge base issues. Proposed members: Adam Chandler, Jesse Koennecke, Susan Marcin, Eveline ???