From Oya: I am mindful of your busy schedules so all I need is a couple of page high level summary, preferably in bullet points.

Would be great to get these documents from you by the end of this month.

Accomplishments in 2009, Desktop Services

Operational metrics

• DS supported staff systems used by 480 staff in 2009.

  • # of DS response tickets openned on behalf of staff support-related work. [Is this a valuable, obtainable metric?!] 

  • 120 staff systems deployed, most due to scheduled upgrades throughout the year.
  • Updating and managing 33 staff Windows-based laptops, in-person.
• DS maintained 335 public systems in 2009.

  • # of DS response tickets openned on behalf of public system support-related work. [Is this a valuable, obtainable metric?!] 

  • 54 public systems deployed due to scheduled upgrades in the summer. Olin Library and Fine Arts.

Staff support services

• Added three more unit libraries to DS's staff support responsibilities. Engineering Library (Carpenter Hall), PSL (Clark Hall), and the Math Library (Malott Hall). Coordinated transition with Michelle Paolillo.
• Provided immediate, short-term services to staff support at the Management Library following Robin Shoemaker's death. Upgraded many staff systems and performed other services to bring systems closer to our standards.
• Supported the departure of a large number of library staff (early retirement and layoffs). Highlighted value of our departure procedures, which we created with CUL HR's input and support.
• As first large unit, helped establish CIT's process for migrating units from old mail system to new mail system. We successfully migrated all staff to the new MS Exchange server by mid-Nov. And by mid-November, almost 2/3 of library staff have moved from using Eudora or Thunderbird to MS Outlook. Worked with CUL HR to promote available, relevant, timely training.
• Upgraded staff desktop from various version of MS Office to MS Office 2007. 
• Upgraded staff desktops from IE 6 to IE 8.
• Transition from DS-managed anti-virus services (SAV) to CIT-managed anti-virus service (SEP). Completion expected by end of December.
• Preparation and deployment (in December) of upgraded Voyager clients and Oracle 10.
• Select DLIT staff stations upgraded with larger monitors (or dual monitors).
• Coordination with CUL Accounting transitioning Olin Lib's Copy Center transition to Cornell Business Services.
• Expanded on Michelle Paolillo's BitBox web documentation resource for staff.

Public computing services

• Summer: Coordinated with CUL Accounting regarding photocopier upgrades to multifunction printers.
• With Michelle Paolillo's lead, DS staff participated in creation of "Macs-on-the-Arts-Quad" report.
• Following Michelle Paolillo's brokering, DS staff successfully upgraded Management Library's public systems and established sustainable funding plan.

Internal unit changes

• Reduction of 1 FTE in June 26. 2009. Joe Homza.
• Abolished our "Greek Letter" divisions within our Active Directory authorization system.

Library-wide, campus-wide and CIT efforts

• Participating in Olin Library renovation planning. 
• CULIT budget managed to meet desktop operational needs in a sustainable, rational, and transparent manner.
• Active in campus investigation of desktop management tools and related services.
• Clarifying cost and service expections regarding CIT's new Vitual Machine service offerings.
• Bain report data gathering and relevant meetings (CCDs).

Major goals for 2010, and impediments/challenges

If you have any, your wish list.  I am especially interested in your recommendations for weeding programs/services - if there are any candidates.

Goals

Staff support services

• By the end of January, have all staff DS supports switched off Eudora or Thunderbird to Outlook. 
• With CIT and others, prepare for transition from Oracle Calendar to MS Exhange-based calendar (via Outlook). CIT currently aiming for ~May 2010.
• Become operationally proficient using ID Finder for the detection of sensitive data on staff systems by staff using those systems.
• Clarify DS's role regarding Management Library's staff support.
• Reduce staff costs of maintaining staff laptops. Hopefully through adoption of even more sophisticated desktop management tools that may be offered university-wide.
• Preparation and possible deployment of upgraded Voyager clients in May 2010.
• Reduce the number of staff using EZ-Backup for backups and work with CUL Accounting to possibly change the service's accounts.
• Transition of DS's server services to several Virtual Machines hosted by CIT, and decommissioning of DS's servers in the Olin Library sub-basement. Services are run to support the staff and public systems we are responsible for maintaining. 

Public computing services

• Replacement upgrades of our 75 public loaner laptops.