From Oya: I am mindful of your busy schedules so all I need is a couple of page high level summary, preferably in bullet points.

Would be great to get these documents from you by the end of this month.

Accomplishments in 2009, Desktop Services

Staff support responsibilities

Updating and managing 33 staff laptops in-person more explicitly.

Internal unit changes

Reduction of 1 FTE in June 26. 2009.

Operational accomplishments

Public computing services

Other

Bain report

Major goals for 2010, and impediments/challenges

If you have any, your wish list.  I am especially interested in your recommendations for weeding programs/services - if there are any candidates.

Goals

Reduce staff costs of maintaining staff laptops. Hopefully through adoption of even more sophisticated desktop management tools that may be offered university-wide.