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Task Number | Task Description | Responsible Party | |||
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1. | Receive customer request to end service or not renew | Service Manager | |||
1.1 | Confirm with customer | Service Manager | |||
1. 2 | Export to spreadsheet | yc115 | |||
1.3. | Send spreadsheet to jca8 | yc115 | |||
2 | Look up incident in Remedy and assign customer number to each billable entry | jca8 | |||
2.1 | Confirm Customer id by name look-up | jca8 | |||
| Submit ticket to webservices@cornell.edu with specific instance to de-provision | Service Manager | |||
3. | Clean up contact info | Service Manager | |||
3.1 | Remove from customer database | Service Manager | |||
3.2 | Remove from billing spreadsheet | Service Manager | |||
3.3 | If appropriate expire Activity number (Customer ID) | Service Manager | 2.2 | Save report and send to Sandi | jca8 |
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PEOPLE
(Indicate functional units, titles of individuals who are both responsible and accountable for this SOP. If applicable, indicate skill sets required to execute the SOP in the event that the assigned individuals are not in a capacity to do so.)
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