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Would be great to get these documents from you by the end of this month.
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Accomplishments in 2009, Desktop Services
Changes in staff support responsibilities
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Staff support responsibilities
Updating and managing 33 staff laptops in-person more explicitly.
Internal unit changes
Reduction of 1 FTE in June 26. 2009.
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Public computing services
Other
Bain report
Major goals for 2010, and impediments/challenges
If you have any, your wish list. I am especially interested in your recommendations for weeding programs/services - if there are any candidates.
Goals
Reduce staff costs of maintaining staff laptops. Hopefully through adoption of even more sophisticated desktop management tools that may be offered university-wide.