*** This version of Confluence is for testing only and contains a copy of content from June 29th 2026. No changes will be preserved. ***
U Mass AMherst has done a lot of good work: http://www.library.umass.edu/assessment/learningcommons.html) including observational surveys, gate counts, questionnaires, and focus groups.
Silver SL & Nickel LT (2002) Survey User Activity