In the event of an unplanned FOLIO outage:

HOSTING

• Submit an EBSCOConnect case and call the support line as outlined: Contact EBSCO Hosting
• If necessary, post on the FSE Slack Channel

LIBRARY

• Post outage on Library #folio-info-and-support Slack channel
  • Include suggestion to use Offline Circ
• Notify CIRCADMIN-L@list.cornell.edu of the outage and request that folks to use Offline Circ (this will change when CUL FOLIO email list is populated)
• Notify TSVOYAGE-L@list.cornell.edu of the outage (this will change when CUL FOLIO email list is populated)
• Situational: notify AUL Simeon Warner and/or Library Administration to have a CUL-wide email communication sent

When the outage is resolved:

• Notify Slack and email lists
• Request explanation and resolution of outage from EBSCO