See also

• Known issues and related workflows or work-arounds

Stockroom staff => David Neish

• Connect with your supervisor, David Neish.

David Neish => ChemIT (optional)

• Optionally: Dave Neish is welcome to confer with Chemistry IT staff to discern if an issue is something we can do something about (since we run the servers, can reboot Quickbooks, have solve simple problems in the past, etc.), or something that he must instead seek Brightwork’s expertise.

David Neish => Brightworks

David Neish to request from Brightworks either a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).

• Dave Neish will contact Brightworks at <help@brightworks.cc>.
  • This will create a ticket request with Brightworks.
• Ensure Chemistry IT is informed, if not directly involved.
  • Also inform MichaelL if expectation is a spend of greater than $500 to address the issue.
• If urgent and presumed necessary, request action taken immediately.
  • If the service is expected to be more than 2 hours of Brightwork's billable time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work (since urgent!).
• See also:
  • Current issues being dealt with, through Brightworks