How can working with Chemistry IT benefit you and your group? What services are free and which are fee-based? |
See also
| Group manages system, and thus network | Benefits to research group | Limitations | Group obligations |
|---|
Group managing a system, on RedRover (CIT), AccessNet (CIT), or RedNet (A&S). - Only option to opt-out groups.
- An option, per computer, for Opt-in groups.
| No limitation on how computer is configured or used, as long as University policies are observed. Any input from Chemistry IT will be inefficient since each system likely very different from each other across groups. | - Chemistry IT cannot helped (unless hourly paid?)
- Will require group members' time and effort for even basic installs.
| Follow university policies, including following best practices. |
Groups who Opt-out of monthly billing may still utilized the following Chemistry IT services for free:
Desktop and laptop support
- Consultation on what hardware to buy and where (limit of 30 minutes). Includes consideration of best pricing and service, quality, and warranty options.
- Process purchasing of Dell or Apple (Mac) desktops and laptops through University Purchasing.
- Warranty service coordination for Dell and Apple systems, including packing and at-cost shipping.
- Consult on backups.
- Provide network connection to CIT's AccessNet or Chemistry's RedNet for systems not managed by ChemIT.
Application support
- Software consulting. Software vendor negotiations, purchase of select software (all are used by more than one group), and coordinating campus and other license management.
- Running departmental license servers. Managing off-network license keys for select software.
Printing support
- Consultation on what hardware to buy and where (limit of 30 minutes).
- Process purchasing of recommended printer.
- Providing network jack for printer to be added to 10-space (MAC address required), if desired.
Network support and IT Security
- Manage and coordinate jack network activation with CIT (Chemistry network, AccessNet, and RedNet).
- Coordinate RedRover/ eduroam service deficiencies with CIT.
Research Computing
- Group file shares, using CIT's SFS service. For both CIFS (Windows, Macs) and NFS (Linux) services.
Services paid for by the Group
Example of services we offer at subsidized hourly rates
Installing contemporary, factory-like Linux on Dell hardware less than 5 years old.
Application installation.
Installation media for Windows XP (asked for on 8//29/16).
Clusters and Servers
Baseline maintenance rates are calculated at 33% of CAC's rates for similar, though not identical, services.
Change requests, including installing applications, are charged at our "opt-in" labor rates.
Examples of baseline maintenance:
Consultation on needs and purchasing (20 hour limit)
Examples of above-baseline maintenance:
Labor
Subsidized hourly rates:
- Opt-in: $20/hour
- Opt-out: $40/hour