See also
General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based service | Notes |
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| Install new department computers (Windows, Macintosh, Linux (CentOS)), | | | |
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- systems & maintain Install new department computers (Windows, Macintosh, Linux-1000 systems)
- Operating system and application installation
- Hardware repairs, warranty service coordination
- Secure disposal & recycling of computing equipment.
- Configure & help with email
- Backup – consult & arrange where needed.
- Troubleshooting, Diagnostics
- User assistance
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
Printing
- Printer specification, purchase, setup, networking and configuration
- Toner & ink supplies (Stock standard supplies, purchase others)
Mobile computing
- Recommend & purchase department phones, tablets, phone services
- Consult on personal mobile solutions
IT Purchasing
- Computers, clusters, printers, accessories, software for department and research needs
- Consult on specifications, quality, service, best pricing, warranty options, and University purchasing policies.
- Identify recommended products special deals from Cornell approved vendors.
- Process orders through University Purchasing systems.
Research Computing
- Group file sharing needs- Local and CIT Servers, cloud services, etc.
- Create and maintain Research clusters, High Performance Computing
- Linux OS consulting, configuration, management
- Instrumentation and Group computers
- Recommend other on campus or off campus resources where appropriate.
Telecommunications – Phone & Network
- Orders and service for phones and network connections
- Phones feature requests – Audix, call groups, number changes etc.
- Maintain department networks, machine registrations, firewalls
Computer Accounts
- Manage User Accounts
- Create & maintain special administrator accounts
- access authorization to group and department resources
- assistance with Cornell NetID and other Cornell accounts
IT Security
- Manage security of department IT resources – computers, file shares, networks, etc.
- Keep up-to-date on IT issues & policies
- Antivirus installation, management, scanning
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems
- Advise on security settings / implementation
Web management
General Consulting
- Needs analysis, design, time estimates, recommendations
- Project specification and management
- Work with CIT and other campus computing partners.
- Advise on Cornell computing policies.
- Referrals to campus and commercial resources
- Assist with research grant proposal IT requirements, budgeting.