Table of Contents

Levels of service for research groups

General Computing Support, by Level of Service

• systems & maintain Install new department computers (Windows, Macintosh, Linux-1000 systems)
• Operating system and application installation
• Hardware repairs, warranty service coordination
• Secure disposal & recycling of computing equipment.
• Configure & help with email
• Backup – consult & arrange where needed.
• Troubleshooting, Diagnostics
• User assistance

Software

• Application consultation
• Software vendor negotiations, purchase, campus and other license management
• Installation, updates, troubleshooting

Printing

• Printer specification, purchase, setup, networking and configuration
• Toner & ink supplies (Stock standard supplies, purchase others)

Mobile computing

• Recommend & purchase department phones, tablets, phone services
• Consult on personal mobile solutions

IT Purchasing

• Computers, clusters, printers, accessories, software for department and research needs
• Consult on specifications, quality, service, best pricing, warranty options, and University purchasing policies.
• Identify recommended products special deals from Cornell approved vendors.
• Process orders through University Purchasing systems.

Research Computing

• Group file sharing needs- Local and CIT Servers, cloud services, etc.
• Create and maintain Research clusters, High Performance Computing
• Linux OS consulting, configuration, management
• Instrumentation and Group computers
• Recommend other on campus or off campus resources where appropriate.

Telecommunications – Phone & Network

• Orders and service for phones and network connections
• Phones feature requests – Audix, call groups, number changes etc.
• Maintain department networks, machine registrations, firewalls

Computer Accounts

• Manage User Accounts
• Create & maintain special administrator accounts
• access authorization to group and department resources
• assistance with Cornell NetID and other Cornell accounts

IT Security

• Manage security of department IT resources – computers, file shares, networks, etc.
• Keep up-to-date on IT issues & policies
• Antivirus installation, management, scanning
• Malware remediation – help find, and remove malware (when possible). Reconstruct systems
• Advise on security settings / implementation

Web management

• Manage chemistry.cornell.edu department web site
• Consult / assist with group web sites

General Consulting

• Needs analysis, design, time estimates, recommendations
• Project specification and management
• Work with CIT and other campus computing partners.
• Advise on Cornell computing policies.
• Referrals to campus and commercial resources
• Assist with research grant proposal IT requirements, budgeting.