What do you need to do? We are here to help your research group achieve your goals. |
What do you need to do? Tell us your goals, and we’ll help you get there.Chemistry IT has staff with extensive knowledge in computer operating systems, hardware, software, interfacing, and more.
Levels of service for research groups
| Support Level | Which groups get this support | Notes |
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| Baseline services | Provided to all Chemistry research groups. | An explicit opt-out process, applying to the entire group. - Not done for an individual person or compute within a group.
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| Full support | Provided to Chemistry research groups which are billed monthly. | Default services level |
| Special request | Provided to Chemistry research groups requiring additional services. | $20/hour for Full support groups $40/hour for Baseline support-only groups |
General Computing Support, by Level of Service
Base-line support for all groups in Chemistry | Full support for groups billed monthly | Special Request considerations Hourly, fee-based service | Notes |
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| Install new department computers (Windows, Macintosh, Linux (CentOS)), | | | |
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- systems & maintain Install new department computers (Windows, Macintosh, Linux-1000 systems)
- Operating system and application installation
- Hardware repairs, warranty service coordination
- Secure disposal & recycling of computing equipment.
- Configure & help with email
- Backup – consult & arrange where needed.
- Troubleshooting, Diagnostics
- User assistance
Software
- Application consultation
- Software vendor negotiations, purchase, campus and other license management
- Installation, updates, troubleshooting
Printing
- Printer specification, purchase, setup, networking and configuration
- Toner & ink supplies (Stock standard supplies, purchase others)
Mobile computing
- Recommend & purchase department phones, tablets, phone services
- Consult on personal mobile solutions
IT Purchasing
- Computers, clusters, printers, accessories, software for department and research needs
- Consult on specifications, quality, service, best pricing, warranty options, and University purchasing policies.
- Identify recommended products special deals from Cornell approved vendors.
- Process orders through University Purchasing systems.
Research Computing
- Group file sharing needs- Local and CIT Servers, cloud services, etc.
- Create and maintain Research clusters, High Performance Computing
- Linux OS consulting, configuration, management
- Instrumentation and Group computers
- Recommend other on campus or off campus resources where appropriate.
Telecommunications – Phone & Network
- Orders and service for phones and network connections
- Phones feature requests – Audix, call groups, number changes etc.
- Maintain department networks, machine registrations, firewalls
Computer Accounts
- Manage User Accounts
- Create & maintain special administrator accounts
- access authorization to group and department resources
- assistance with Cornell NetID and other Cornell accounts
IT Security
- Manage security of department IT resources – computers, file shares, networks, etc.
- Keep up-to-date on IT issues & policies
- Antivirus installation, management, scanning
- Malware remediation – help find, and remove malware (when possible). Reconstruct systems
- Advise on security settings / implementation
Web management
General Consulting
- Needs analysis, design, time estimates, recommendations
- Project specification and management
- Work with CIT and other campus computing partners.
- Advise on Cornell computing policies.
- Referrals to campus and commercial resources
- Assist with research grant proposal IT requirements, budgeting.