Stockroom staff => ChemIT

<chemit>

• Emailing us will create a ticket request with ChemIT.

ChemIT => Brightworks

ChemIT to request either a fix (if about 1-2 hours of billable time) or an estimate (if expected to be more than 2 hours billable time).

• ChemIT to contact Brightworks at <help@brightworks.cc>.
  • This will create a ticket request with Brightworks.
  • NOTE for June/July 2014: Special awareness and expectations since Nicole is away (mostly for ChemIT staff's FYI).
• Ensure David Neish is informed, if not directly involved.
  • Also inform MichaelL if expectation is a spend of greater than $500 to address the issue.
• If urgent and presumed necessary, request action taken immediately.
  • If the service is expected to be more than 2 hours of Brightwork's billable time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work (since urgent!).

Current issues being dealt with, through Brightworks

• Ticket#60376/CUChem/WebApp "ID" didn't feed to QB "NUM" for 24 records in mid-April.
  • See: April 2014, POS WebApp "ID" did not feed to QB "NUM" for 24 records
  • ChemIT's ticket number: INC000001119973
  • Was: Ticket#60376/CUChem/WebApp "ID" not feeding to QB "NUM" anymore
• Ticket#58816/CUChem/Add Office Supply Purchase Restriction Functionality
  • See: Spring 2014 enhancement