Agenda:

How does merge with E-Resources WG affect our troubleshooting work?

• Timelines – Do we continue on with Troubleshooting specific report and recommendations?
• Meeting times and who attends – Are all meetings broader than troubleshooting, or do we reserve some for the specific troubleshooting efforts and perhaps for a subset of the whole WG
  • Every other week: troubleshooting project. / Alternates: Broader E-resource issues.

Other "projects" of E-Resources WG - KB team, Alma?

Continue discussions of the steps involved in implementing joint troubleshooting

Two-way mentoring - Troubleshooting team will check in with each other about specific issues.  We will see if we can come up with answers and the information needed.  Use 2cultroubleshooting@libraries.cul.columbia.edu or phone.  Goals

• Identify the highest priority systems to have access to and get that access
• Get used to each others information and procedures
• Develop a mentoring process for the broader troubleshooting staff
• Be prepared to broaden this effort to other troubleshooting staff by January 31?

Action items:

 - Joyce will add Bill Kara to troubleshooting team list