Stockroom staff => ChemIT

<chemit>

• This will create a ticket request with ChemIT.

ChemIT => Brightworks

ChemIT to request either fix (<1-2 hours) or an estimate.

• ChemIT to contact Brightworks at <help@brightworks.cc>.
  • This will create a ticket request with Brightworks.
• Ensure DavidN is informed, if not directly involved.
  • Also inform MichaelL if expectation is a spend of greater than $500 to address the issue.
• If urgent and presumed necessary, request action taken.
  • If action is expected to be more than 2 hours of Brightwork's time, request an estimate gets compiled in parallel to the initial 1-2 hours of billable work.