Add or Edit as desired. This can be very train of thought. Detailed or just high-level ideas are all welcome. We will organize these into specific categories as a next step.
Steps involved:
Gather common data
Access to each others systems and information
Common responses and procedures - wiki?
Access to all relevant systems - is there a need to inform vendors that this group may be working on each others issues
Ingest problem into common tracking system
All staff looking at each others issues - milestone - how long does this need to go on before we move to next phase?
Begin joint troubleshooting on XXXX