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As of 8/8/13, this is the support work flow for both break/fix and for feature/change requests.

Stockroom staff => ChemIT

ChemIT => Brightworks

ChemIT to request either fix (<1-2 hours) or an estimate.

Ensure DavidN is involved and informed.
- Inform MichaelL if expectation of >$500 spend to address issue.
If urgent and presumed necessary, but >2 hours, request action taken even as estimate is compiled.