Whats going on in the coming weeks?

Jesse off 8/2-8/12 and 8/26-9/6

Susan off 8/12-8/16

Joyce off some long weekends

Items to follow up:

Serials Solutions - No recent response from SerSol regarding consortial access. Joyce will follow up next week.

UserVoice and FreshDesk - Susan and Liisa taking in-depth look at these incident tracking/user service tools.

Callisto proposal - Jesse will complete after 8/12.

For current incidents:  Cornell troubleshooters should reply to 2cultroubleshooting@libraries.cul.columbia.edu.  Or, should we forward some interesting incidents.

Questions to ponder: 

• What information should we attempt to gather from or about users or their computing arrangement?  - Columbia form supplies quit e a lot.  Cornell e-mail process not so much.
  • Can we increase amount in Cornell's while allowing for non-affiliated to report and reference staff to report?
  • Are there tools to build or purchase that will facilitate any of this information gathering?
  • How much time does it take to retrieve the relevant data when it is not present?  i.e. How often does Cornell staff need to look up a user's permits and how long does that take?