Serials Solutions - What is our purview to analyze, what is for other groups?

• Cornell - replicate ejournal/database search functionality - Out of scope, but important
• Cornell - Is SerSol RM OK?

Ticketing

• Broaden trial of UserVoice

Other tools?

Access to information: What pieces of information are essential?  What system contains that information.

• Payment made?
• URLs up to date?
• IP addresses up to date?
• User permissions

Troubleshooting flowchart: