Serials Solutions - What is our purview to analyze, what is for other groups?

• Cornell - replicate ejournal/database search functionality - Out of scope, but important
• Cornell - Is SerSol RM OK? -
• E-resource management - part in scope
• Troubleshooting information access - in scope

Ticketing

• Broaden trial of UserVoice? Trial FreshDesk? Other?  Compare/contrast
• Look into Jira? Can it be made to work well for troubleshooting? Is it too IT looking?

Other tools?

Access to information: What pieces of information are essential?  What system contains that information.

• Payment made? How easily can we navigate each other's Voyagers?
• URLs up to date?
• IP addresses up to date?
• User permissions

Troubleshooting flowchart(s): How do we? When to pass the baton?

• How/where to find payment info? 
• Remote access
• User permissions
• Request proxy changes
• Edit PURL/URLs
• access Ebsco/Harrassowitz?
• Contact info