Top-level take-aways

Very little changing, except:

• Adding an email address to request help from us, <ChemIT@cornell.edu>. (Old address will still work.)
• Using that address will result in an immediate acknowledgement of receipt, with a unique ticket number. (The old address will work as before. That is, a ticket number appearing when we read the email request.)
• Changing what we call ourselves, and what we hope others come call us over time.

Communications and time-lines

Postcards to all CCB members

• Timing: Postcards end after chemit email working and being monitored (in case we get any early-adopters), but obviously before our actual go-live date about 1 week later.
• Purpose: Reinforce that most everything stays the same except for our preferred email address and what we call ourselves.

 => Example postcard (draft)

Email to all CCB members

• Timing: The day the postcard states as our roll-out date, as a reminder. (None beforehand?)
• Purpose:Just a reminder to the postcard.

Sign hung at ChemIT's entrance

• Timing: On the day of our roll-out.
• Purpose: A reminder of our new name and email address.

New web site turned on

• Timing: Before our roll-out. (Whenever, since few currently use it, presumably.)
• Purpose: Enhance our image, with new name and email address.

Open house in "new" digs

• Timing: Day of roll-out?
• Purpose: Can anyone say no

Other ideas?

The changes, and why

Introducing new email address, <ChemIT@cornell.edu>

NOTE: <crcf@cornell.edu> will still continue to work.

Reasons for the change:

• New-comers to CCB will find "ChemIT" easier to remember than "CRCF". Mostly a benefit to new graduate students and visiting scholars.
• No disruption to those who use old "CRCF" email address as we switch over to the new "ChemIT" email address. Change can be hard!
• A new email address for service requests facilitates use of
•  
• ChemIT will be receiving email requests through a ticket management system (Remedy)

Expected to start working early July 2013.

Features of the new email address:

• Automatic acknowledgement of receipt by Cornell's Remedy ticket management system.