Administrative information

Name

NetID

• If emailing us, ensure your return address is to your NetID@cornell.edu email address.
  • If you must use Gmail, you can still do this by configuring your Gmail mail account to do so.

Group's name

• Research group's name, if you are from a research group.

Account number, if purchase is requested.

• Avoid using a federal research account number unless it is allowed by federal law for use as you are requesting.
• If relevent: Pre-approved dollar amount, below which would not surprise you.

The needs and expectations regarding your request

• If we foresee not being able to meet your expectations, or we run into problems which contribute to not meeting your expectations, 

The availability of the person for us to contact regarding the request, as appropriate to your request

• We will email or try to find the appropriate contact if we need more info or have status updates to report.
• Name of contact, if not the person reporting the problem.
• Room location of person for us to contact, if relevant. Such as, they are not in the same room as the system having a problem.

Technical information

Nature of the problem

• If emailing us, a short description in the Subject field is much appreciated.
• Device information, if relevant
  • Platform: Windows, Mac, Linux. Desktop, laptop, server. Printer, phone, etc.
  • Ownership: Cornell-owned or personal purchase
  • Room location of device, if relevant

Examples

Toner request

From: Pat Doe <prt99999@cornell.edu>

Subject: Toner for Dichtel grp

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Hi,

Printer reporting low on magenta. Please provide a replacement toner.

Account number is A58-1234 (non-Fed)

Printer is an HP 1234cn, in Baker Lab 321.

Drop off the toner to me, in  Baker Lab 332.

Thanks! -Pat

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