Points of Harmony

• Similar process/procedures
• Common systems - Serials Solutions (360 Link, Summon, MARC updates service), Voyager (almost same version), EZ-Proxy.

Points of Discord

• How reports come in.  Source of reports.
• Content of typical initial reports - Columbia gets permissions, Cornell does not. 
• Access to information: permits/permissions, EZ Proxy updates,
• Different systems - III-ERM/Serials Solutions Resource Manager, 
• What information is recorded where? - Payments? One-line vs. Package? What titles?  License information? User permissions?

Possible solutions

• EZ-Proxy and permission tools for in-house configuration and updating.
• Similar documentation organization - Cornell will try to emulate
  Columbia's troubleshooting dashboard pages - Get Sally Lockwood access to Columbia wiki.
  • Next step - combine into single wiki page

To Do:

• Post work to wiki - staffing write-ups, link to systems used Google doc
• Expand on any Points of Harmony or Discord and solutions
• Cornell get Browserstack - (Jesse has started the process)