Reporting unplanned outages is a necessary part of CIT's work.
CIT should be taking the following actions for unplanned outages.

 Service owners/service support team responsibilities include:

• Report all incidents to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
• Update the NOC regularly to keep them in the loop. Tier one services require hourly updates.
• Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
  

NOC responsibilities include:

• Engage the service owner/service support team (if not already confirmed to be involved).
• Provide internal communications support.
• Update the CIT status page.
• Involve Communication & Outreach when necessary.

C&O is always available to help with communications. Don't hesitate to contact us.
Questions about communicating unplanned outages can be directed to Diane Sempler, dms4@cornell.edu.