Reporting unplanned outages is a necessary part of CIT's work.

CIT should be taking the following actions for unplanned outages.Service owners/service support team responsibilities include:

• Report all incidents every time. Don't assume someone else will be doing this!
• Update the NOC regularly to keep them in the loop. Tier one services require hourly updates.
• Once resolved, always provide outcome information to the NOC include "what happened and how you fixed it).
  

Noc responsibilities include:

• Engaging the service owner (if the issue isn't being reported by the service owner).
• Providing internal communications support.
• Updating the CIT status page.
• Involving Communication & Outreach when necessary.