*** This version of Confluence is for testing only and contains a copy of content from June 29th 2026. No changes will be preserved. ***
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Created by
Thomas I. Trutt, last updated on Nov 21, 2025
12 minute read
Table of Contents
Patron notice template name
Folio account successfully created (SYSTEM)
Active
YES
Description
Password is successfully created email template
Category
System
Subject:
Folio account successfully created
Body:
{{user.personal.firstName}} Your Folio account has been successfully created. You should now have access to Folio. Should you have any questions or you have received this email in error, please contact your Folio Administrator. Regards, {{institution.name}} Folio Administration
Patron notice template name
Folio account located (SYSTEM)
Active
YES
Description
Username located email template
Category
System
Subject:
Folio account located
Body:
{{user.personal.firstName}} Your Folio username is {{user.username}}. Please contact your Folio Administrator if you have any questions. Regards, {{institution.name}} Folio Administration
Patron notice template name
Hourly Lost Fee/Fine Notice - Final (Grad and Undergrad)
Active
YES
Description
undefined
Category
AutomatedFeeFineCharge
Subject:
BURSAR CHARGE WARNING
Body:
Dear {{user.firstName}} {{user.lastName}}:
You have been charged a fee/fine for the following overdue item. Please return the item below as soon as possible to {{item.effectiveLocationLibrary}}.
If you have an active bursar account, this fee/fine will be transferred to it if this item is not returned.
Title: {{item.title}}
Call Number: {{item.callNumber}}
Item Barcode: {{item.barcode}}
Lending Library: {{item.effectiveLocationLibrary}}
Due Date: {{loan.dueDateTime}}
Lost Item Fee: {{feeCharge.amount}}
To view a full list of your charges, please log in to My Account: https://newcatalog.library.cornell.edu/myaccount/login.
Policies information: https://www.library.cornell.edu/study/borrow-renew-return.
Payments: To arrange payment, please contact Library Public Services at libpublicservices@cornell.edu (607) 255-5069 or Mann Library at mann_circ@cornell.edu (607) 255-3296.
Thank you,
Cornell University Library
Patron notice template name
Laptop Check-out Notices
Active
YES
Description
undefined
Category
Loan
Subject:
Your Laptop Loan.
Body:
Hello, {{user.preferredFirstName}}:
You’re receiving this message because you just checked out a laptop. There are a few things you need to keep in mind while borrowing this piece of equipment.
- Be sure to log into the laptop while you are still on campus. This allows you to access CUL resources. Instructions for that process can be found here: Using the New Public Loaner Laptops
- If you neglect step 1, the process to log in is more involved. That process can be found here: How to Log In Off Campus
- You will not be able to install software that requires admin privileges. Browser extensions and portable software can be used, but our current security requirements do not allow for anything that requires admin privileges. If you’re missing something for a class, please check out Apps on Demand to see if you have credentials based on your course. If not, reach out to your professor about seeking access to the necessary software.
- Your profile will remain on this device for 20 days after the last activity. This means that you don’t need to worry about the computer restarting and losing all of your data. When you return the device, staff will reset it so that other users won’t see your login information.
Please feel free to reach out with any feedback or questions,
Mann Circulation
Patron notice template name
Your Folio password changed (SYSTEM)
Active
YES
Description
Template for password changed email
Category
System
Subject:
Your Folio password changed
Body:
Dear {{user.personal.firstName}}, Your password has been changed. This is a confirmation that your password was changed on {{dateTime}}. Did not change your password? Contact your Folio System Administrator to help secure your account. Regards, Folio Support
Patron notice template name
Hourly Courtesy Notice
Active
YES
Description
Courtesy notice for hourly loan item
Category
Loan
Subject:
Courtesy Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
This is a reminder that the following item will be due very soon. Please return this item to {{item.effectiveLocationLibrary}}.
Title: {{item.title}}
Call Number: {{item.callNumber}}
Item Barcode: {{item.barcode}}
Lending Library: {{item.effectiveLocationLibrary}}
Due Date: {{loan.dueDateTime}}
Policies information: https://www.library.cornell.edu/study/borrow-renew-return.
If you have questions or need assistance, please contact the lending library: https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff.
Thank you,
Cornell University Library
Patron notice template name
Activate your FOLIO account (SYSTEM)
Active
YES
Description
Account activation email
Category
System
Subject:
Activate your FOLIO account
Body:
{{user.personal.firstName}}
Your FOLIO account has been created.
Your username is {{user.username}}.
Set your password to activate your account. This link is only valid for a short time. If it has already expired, request a new link.
Regards,
{{institution.name}} FOLIO Administration
Patron notice template name
Reset your FOLIO account password (SYSTEM)
Active
YES
Description
Reset password email
Category
System
Subject:
Reset your FOLIO account password
Body:
{{user.personal.firstName}}
Your request to reset your password has been received.
Reset your password. This link is only valid for a short time. If it has already expired, request a new link.
Regards,
{{institution.name}} FOLIO Administration
Patron notice template name
Recall Notice - Borrow Direct
Active
YES
Description
Recall notice
Category
Loan
Subject:
Borrow Direct recall - please return
Body:
Dear {{user.firstName}} {{user.lastName}}:
The below item borrowed by you on BorrowDirect has been recalled by Cornell University Library. Please recall from your patron and return as soon as possible.
Title: {{item.title}}
Author:{{item.primaryContributor}}
Cornell Item Barcode:{{item.barcode}}
Call Number: {{item.callNumber}}{{item.callNumberPrefix}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
Due Date: {{loan.dueDate}}
If you have questions or need assistance, please contact olin-ils-lending@cornell.edu
Thank you,
Interlibrary Services
Cornell University Library
Patron notice template name
Hourly Overdue Notice
Active
YES
Description
Notice that hourly loan item is overdue
Category
Loan
Subject:
Lost Item Fee/Fine Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following item is overdue and must be returned as soon as possible to {{item.effectiveLocationLibrary}}. If this item is not returned promptly, you will be assessed a lost item replacement fee of between $25 and $2,500 depending on the item type.
Title: {{item.title}}
Call Number: {{item.callNumber}}
Item Barcode:{{item.barcode}}
Lending Library: {{item.effectiveLocationLibrary}}
Due Date: {{loan.dueDateTime}}
Policies information: https://www.library.cornell.edu/study/borrow-renew-return.
If you have questions or need assistance, please contact the lending library: https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff.
Thank you,
Cornell University Library
Patron notice template name
Recall Notice
Active
YES
Description
Recall notice
Category
Loan
Subject:
Recall Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following item is being recalled by another user. Please return it by the new due date listed below. Fines of $3.00 per day accrue after the due date.
Title: {{item.title}}
Author:{{item.primaryContributor}}
Item Barcode:{{item.barcode}}
Call Number: {{item.callNumber}}{{item.callNumberPrefix}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
Date Due: {{loan.dueDate}}
Please see information about returning materials and our Borrow, Renew, and Return Policies at https://www.library.cornell.edu/study/borrow-renew-return.
If you still need this item, you may immediately request to borrow a copy from another university through the Borrow Direct service (https://www.library.cornell.edu/study/borrow-renew-return/request/borrow-direct) or place a request for this item through the Cornell Library Catalog (https://catalog.library.cornell.edu/) after returning it.
If you have questions or need assistance, please contact libpublicservices@cornell.edu.
Thank you,
Cornell University Library
Patron notice template name
Manual Fine Notice
Active
YES
Description
Manually added fine/fee notice. This is added to the manual fine section under users. This notice is assigned under Settings->Users->Manual charges.
Category
FeeFineCharge
Subject:
Notice of Library Fine
Body:
Dear {{user.firstName}} {{user.lastName}}:
You have been charged the following fee/fine:
Fine Type: {{feeCharge.type}}
Fine Date: {{feeCharge.chargeDate}}
Fine Location: {{feeCharge.owner}}
Fine Amount: {{feeCharge.amount}}
Additional Information: {{feeCharge.additionalInfo}}
Total Due: {{feeCharge.remainingAmount}}
To view a full list of your charges, please log in to My Account: http://catalog.library.cornell.edu/myaccount/login.
Policies information: https://www.library.cornell.edu/study/borrow-renew-return.
Payments: To arrange payment, please contact Library Public Services at libpublicservices@cornell.edu (607) 255-5069 or Mann Library at mann_circ@cornell.edu (607) 255-3296.
If you have questions or need assistance, please contact the lending library: https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff.
Thank you,
Cornell University Library
Patron notice template name
Standard Courtesy Notice
Active
YES
Description
Courtesy notice for general collection/BD/ILL items
Category
Loan
Subject:
Courtesy Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
This is a reminder that the following item will be due very soon.
{{#loans}}
Library: {{item.effectiveLocationLibrary}}
Title: {{item.title}}
Author: {{item.primaryContributor}}
Item Barcode: {{item.barcode}}
Call Number: {{item.callNumberPrefix}}{{item.callNumber}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
Due Date: {{loan.dueDate}}
----
{{/loans}}
To RENEW: Log in to My Account: https://catalog.library.cornell.edu/myaccount/login. Please note that some items, such as recalled items, are not renewable. If you are unable to log into your account, please contact the library for assistance. For InterLibrary Loan/BorrowDirect materials, please contact olin-ils@cornell.edu for questions. These items belong to other institutions and renewal may not be possible.
To RETURN: Please see information posted at https://www.library.cornell.edu/study/borrow-renew-return.
If you have questions or need assistance, please contact the lending library: https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff.
Thank you,
Cornell University Library
Patron notice template name
Item Available Notice
Active
YES
Description
Notice that requested item is available
Category
Request
Subject:
Item Available Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The material that you requested will be available at the location shown below within one business day. Please pick up the material before it expires.
Pickup Location: {{request.servicePointPickup}}
Title: {{item.title}}
Author:{{item.primaryContributor}}
Item Barcode:{{item.barcode}}
Call Number: {{item.callNumberPrefix}}{{item.callNumber}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
Expiration Date: {{request.holdShelfExpirationDateTime}}
Library hours can be found here: https://www.library.cornell.edu/libraries.
If you no longer need this item, please contact the library where it is available for pickup (https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff) and ask to have it removed from hold.
To place requests on other items, search the catalog (https://catalog.library.cornell.edu/) and click the "Request" button to the right of the title.
Information about our Borrow, Renew, and Return Policies can be found here: https://www.library.cornell.edu/study/borrow-renew-return.
If you have questions or need assistance, please contact the library where your item is available for pickup.
Thank you,
Cornell University Library
Patron notice template name
Hourly Lost Fee/Fine Notice - Final (Faculty and staff)
Active
YES
Description
Notice of charges for hourly loans (including laptops and equipment ) that has aged to lost
Category
AutomatedFeeFineCharge
Subject:
Lost Item Fee/Fine Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
You have been charged a fee/fine for the following overdue item. Please return the item below as soon as possible to {{item.effectiveLocationLibrary}}.
Title: {{item.title}}
Call Number: {{item.callNumber}}
Item Barcode: {{item.barcode}}
Lending Library: {{item.effectiveLocationLibrary}}
Due Date: {{loan.dueDateTime}}
Lost Item Fee: {{feeCharge.amount}}
To view a full list of your charges, please log in to My Account: http://catalog.library.cornell.edu/myaccount/login.
Policies information: https://www.library.cornell.edu/study/borrow-renew-return.
Payments: To arrange payment, please contact Library Public Services at libpublicservices@cornell.edu (607) 255-5069 or Mann Library at mann_circ@cornell.edu (607) 255-3296.
Thank you,
Cornell University Library
Patron notice template name
Lost item - Borrow Direct
Active
YES
Description
General Collection Fine Notice
Category
Loan
Subject:
Lost item invoice {{item.barcode}}
Body:
Dear {{user.firstName}} {{user.lastName}}:
This is an invoice for a lost/unreturned BorrowDirect item. Please contact olin-ils-lending@cornell.edu if you would like to arrange for a replacement copy in lieu of payment, or if you have any questions regarding this non-returned item.
The invoice number is Cornell’s Item Barcode: {{item.barcode}}
Invoice number: {{item.barcode}}
Balance due: $150.00
{{#loans}}
Title: {{item.title}}
Author:{{item.primaryContributor}}
Item Barcode:{{item.barcode}}
Call #: {{item.callNumberPrefix}}{{item.callNumber}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
Due Date: {{loan.dueDate}}
----
{{/loans}}
Fed ID No: 15-0532082
Payments: Pay via secure credit card: https://olinlibonlinepmt.securepayments.cardpointe.com/pay
Or send a check payable to “Cornell University” along with a copy of this invoice to:
Cornell University Library
Resource and Access Services Department
110 Olin Library
Ithaca, NY 14853
Thank you,
Cornell University Library
Patron notice template name
Hourly Overdue Notice - Final Notice
Active
YES
Description
undefined
Category
Loan
Subject:
Final Overdue Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following item is overdue and must be returned as soon as possible to {{item.effectiveLocationLibrary}}.
If this item is not returned immediately, you will be assessed a lost item replacement fee of between $25 and $2,500 depending on the item type.
Title: {{item.title}}
Call Number: {{item.callNumber}}
Item Barcode:{{item.barcode}}
Lending Library: {{item.effectiveLocationLibrary}}
Due Date: {{loan.dueDateTime}}
If you have two or more lost items on your library account, you will be blocked from checking additional materials out until these items are returned.
Policies information: https://www.library.cornell.edu/study/borrow-renew-return.
If you have questions or need assistance, please contact the lending library: https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff.
Thank you,
Cornell University Library
Patron notice template name
General Collection Fine Notice
Active
YES
Description
General Collection Fine Notice
Category
Loan
Subject:
Lost Item Replacement Fine Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following are newly incurred charges for a lost/unreturned items. The charges will be removed if you return the items within 9 days of this bill (students) or 30 days (faculty/staff/others). If you have an active bursar account, these charges will be transferred to it after that date if this item is not returned. Please return this item as soon as possible.
{{#loans}}
Title: {{item.title}}
Author:{{item.primaryContributor}}
Item Barcode:{{item.barcode}}
Call #: {{item.callNumberPrefix}}{{item.callNumber}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
----
{{/loans}}
You have been charged a $150 fee per lost book. Replacement fees for equipment will vary depending upon the item cost. If there is an active recall on your item, you have also been billed an additional $60 in overdue fines.
To view a full list of your charges, please log in to My Account: http://catalog.library.cornell.edu/myaccount/login.
Items may be returned at any library book drop or open circulation desk (note that lost items cannot be renewed online). For library return locations and policies information, please see https://www.library.cornell.edu/study/borrow-renew-return.
Payments: To arrange payment, please contact Library Public Services at libpublicservices@cornell.edu (607) 255-5069 or Mann Library at mann_circ@cornell.edu (607) 255-3296.
Thank you,
Cornell University Library
Patron notice template name
Hourly Lost Fee/Fine Notice - Repeating
Active
YES
Description
Notice that hourly loan item is lost. The notice is set to repeat daily until the item is returned.
Category
AutomatedFeeFineCharge
Subject:
Overdue Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
You have been charged a fee/fine for the following overdue item. Please return the item below as soon as possible to {{item.effectiveLocationLibrary}}.
Title: {{item.title}}
Call Number: {{item.callNumber}}
Item Barcode: {{item.barcode}}
Lending Library: {{item.effectiveLocationLibrary}}
Due Date: {{loan.dueDateTime}}
Lost Item Fee: {{feeCharge.amount}}
To view a full list of your charges, please log in to My Account: http://catalog.library.cornell.edu/myaccount/login.
Policies information: https://www.library.cornell.edu/study/borrow-renew-return.
Payments: To arrange payment, please contact Library Public Services at libpublicservices@cornell.edu (607) 255-5069 or Mann Library at mann_circ@cornell.edu (607) 255-3296.
Thank you,
Cornell University Library
Patron notice template name
Item Available Reminder Notice
Active
YES
Description
2nd notice that requested item is available
Category
Request
Subject:
Item Available Reminder Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following item is on hold for you at the location shown below. Please note that your hold will expire in two days and this item will then be reshelved. If you still need this item, please be sure to pick it up before your hold expires.
Pickup Location: {{request.servicePointPickup}}
Title: {{item.title}}
Author:{{item.primaryContributor}}
Item Barcode:{{item.barcode}}
Call Number: {{item.callNumberPrefix}}{{item.callNumber}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
Expiration Date: {{request.holdShelfExpirationDateTime}}
Library hours can be found here: https://www.library.cornell.edu/libraries.
If you no longer need this item, please contact the library where it is available for pickup (https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff) and ask to have it removed from hold.
To place requests on other items, search the catalog (https://catalog.library.cornell.edu/) and click the "Request" button to the right of the title.
Information about our Borrow, Renew, and Return Policies can be found here: https://www.library.cornell.edu/study/borrow-renew-return.
If you have questions or need assistance, please contact the library where your item is available for pickup.
Thank you,
Cornell University Library
Patron notice template name
General Collection Final Overdue Notice
Active
YES
Description
General Collection Final Overdue Notice
Category
Loan
Subject:
Overdue Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following items are overdue and must be returned or renewed as soon as possible. The next notice you receive will be a bill for replacement.
Replacement fees are $150 per lost book. Replacement fees for equipment will vary. If this item is overdue because it has been recalled by another patron, you will also be charged overdue fines of $3.00 per day up to a maximum of $60.
{{#loans}}
Title: {{item.title}}
Author:{{item.primaryContributor}}
Item Barcode:{{item.barcode}}
Call #: {{item.callNumberPrefix}}{{item.callNumber}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
Date Due: {{loan.dueDate}}
----
{{/loans}}
TO RENEW: Log in My Account at http://catalog.library.cornell.edu/myaccount/login. Please note that some items, such as recalled items, are not renewable. If you are unable renew items that you need, or if you have problems logging in, please contact the library for assistance.
TO RETURN: Information about our Borrow, Renew, and Return Policies can be found here: https://www.library.cornell.edu/study/borrow-renew-return.
If you have questions or need assistance, please contact libpublicservices@cornell.edu.
Thank you,
Cornell University Library
Patron notice template name
Request Cancellation Notice
Active
YES
Description
Notice sent when patron request is cancelled
Category
Request
Subject:
Request cancelled
Body:
Dear {{user.firstName}} {{user.lastName}}:
Your request for {{item.title}} has been cancelled for the following reason:
{{request.reasonForCancellation}}
{{request.additionalInfo}}
Item details:
Title: {{item.title}}
Author: {{item.primaryContributor}}
Call Number: {{item.callNumber}}
If you still need this item, you may request a copy from another university through the Borrow Direct service: https://cornell.hosts.atlas-sys.com/illiad/illiad.dll?Action=10&Form=21&LoanTitle={{item.title}}&LoanAuthor={{item.allContributors}}&rft.genre=Book&CitedIn=Request%20Cancelation%20Email.
Patron notice template name
General Collection Final Overdue Notice - Temp Version
Active
YES
Description
General Collection Final Overdue Notice
Category
Loan
Subject:
Lost Item Replacement Fine Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following are newly incurred charges for a lost/unreturned items. The charges will be removed if you return the items within 9 days of this bill (students) or 30 days (faculty/staff/others). After that date, unpaid charges will be forwarded to the bursar or to Cornell Collections. Please return this item as soon as possible.
{{#loans}}
Title: {{item.title}}
Author:{{item.primaryContributor}}
Item Barcode:{{item.barcode}}
Call #: {{item.callNumberPrefix}}{{item.callNumber}}{{item.callNumberSuffix}}{{item.enumeration}}{{item.volume}}{{item.chronology}}{{item.yearCaption}}
----
{{/loans}}
You have been charged a $75 fee per lost book. Replacement fees for equipment will vary depending upon the item cost.
To view a full list of your charges, please log in to My Account: http://catalog.library.cornell.edu/myaccount/login.
Items may be returned at any library book drop or open circulation desk (note that lost items cannot be renewed online). For library return locations and policies information, please see https://www.library.cornell.edu/study/borrow-renew-return.
Payments: To arrange payment, please contact the Library Public Services Office at libpublicservices@cornell.edu (607) 255-5069 or Mann Library at mann_circ@cornell.edu (607) 255-3296.
Thank you,
Cornell University Library
Patron notice template name
Standard Overdue Notice
Active
YES
Description
Overdue notice for general collection/BD/ILL items
Category
Loan
Subject:
Overdue Notice
Body:
Dear {{user.firstName}} {{user.lastName}}:
The following item is overdue and must be returned or renewed as soon as possible:
{{#loans}}
Library: {{item.effectiveLocationLibrary}}
Title: {{item.title}}
Author: {{item.primaryContributor}}
Item Barcode: {{item.barcode}}
Call Number: {{item.callNumberPrefix}} {{item.callNumber}} {{item.callNumberSuffix}} {{item.enumeration}} {{item.volume}} {{item.chronology}} {{item.yearCaption}}
Due Date: {{loan.dueDate}}
----
{{/loans}}
To RENEW: Log in to My Account: http://catalog.library.cornell.edu/myaccount/login. Please note that some items, such as recalled items, are not renewable. If you are unable to log into your account, please contact the library for assistance.
If you received a RECALL notice: This item is accruing fines of $3.00 per day.
To RETURN: Please see information posted at https://www.library.cornell.edu/study/borrow-renew-return. Interlibrary Loan/BorrowDirect materials must be returned if they can no longer be renewed. Failure to return these items may lead to a block on future ILL/BD requests. Please contact olin-ils@cornell.edu for questions.
If you have questions or need assistance, please contact the lending library: https://www.library.cornell.edu/study/borrow-renew-return/circulation-staff.
Thank you,
Cornell University Library
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