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Scope: This procedure explains how equipment in LTS is maintained, repaired, and serviced.
Contact: Laurie Stevens Lisa Maybury
Unit: Receiving & Government Documents
Administrative Support
Date last updated: 11/30/2015reviewed:
Date of next review: November 2016 2026
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A. EQUIPMENT
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Equipment includes copy machines, computers, printers, telephones, and fax machines, as well as any furniture in need of repairs. Maintenance in this context means keeping the machine supplied (paper for copy machines and printers as well as toner for printers). Desktop services supplies toner cartridges and toner drums Eastern Managed Print Network Services manages servicing and repairs for all of our printers, but they are paid from LTS funds. Repair is an action that has to be taken beyond the above maintenance so that a machine can be made functional. Service means routine maintenance to the machinery itself. Each printer has a label with a number on it, designated by Eastern.
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B. MAINTENANCE
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I. COPY MACHINESMulti Function Printer/Copier/Scanner Outside of 110B
- Olin LTS (Rooms 107E, 110 , & B38 & B39)
- TheOlin LTS administrative support specialist is responsible for purchasing the paper . in LTS. When you notice that the supply at a particular machine is low, staff replenishes as necessary.
- TheOlin LTS administrative support specialist is also responsible for replacing toner and toner bags. In her absence, any staff member can replace these items, the network administrator on duty serves as backup. These supplies are kept in a compartment below each machine and are replaced as needed. When the last toner and or toner bag at a machine has been used, the LTS administrative support specialist will replenish the stockit's that straight forward.
- When the MFP is low on toner, a notification will display on the screen. On the front cover the the printer is a "Eastern Managed Print Network Services" sticker with a phone number and an ID code. Send an e-mail to the LTS administrative support specialist and let her know what needs to be ordered and the ID code off that sticker.
- Paper jams in departmental copiers are taken care of by the nearest staff member able to do so. Do not attempt any other repairs. If a copier is out of service, notify theLTS administrative support specialist via e-mail, telling her which copier is out of service and why. She then calls the vendor, Eastern Copy Center and requests a service call. In her absence, a message can be sent to Facilities staff at https://tdx.cornell.edu/TDClient/71/Portal/Home/ Someone will reply and provide assistance.
II. PRINTERS
- Olin LTS (Room 107E, 110, B38 & B39Room 110 & B38)
- TheOlin LTS administrative support specialist supplies paper to individual machines in LTS. When you notice that the supply at a particular machine is low, staff should replenish as necessary. The Olin LTS administrative support specialist
- is also responsible for contacting Desktop support to replace Eastern Managed Print Network Services is able to see what supplies (toner cartridges and toner drums in all of the printers in 110. When the toner is low in any of the printers located in 110, let the Olin ) over the network and will send these items when needed. The LTS administrative support specialist know and she will send an email to desktop services who will supply the cartridge and replace it if it is needing to be replaced right at that moment. Otherwise, she will install it when it completely runs out. replace these items when necessary. In her absence, the network administrator on duty serves as backup.
I. COPY MACHINES
- Olin LTS (Rooms 110 & B38)
- Paper jams in departmental copiers are taken care of by the nearest staff member able to do so. Do not attempt any other repairs. If a copier is out of service, notify the Olin LTS administrative support specialist via e-mail, telling her which copier is out of service and why. She then calls the vendor and requests a service call.
II. COMPUTERS
- any staff member can open the desktop portal at https://tdx.cornell.edu/TDClient/71/Portal/Home/ and someone from that office will come and change these items out. If the printer needs a repair, (something is broken that does not pertain to toner cartridge or toner drum), theLTS administrative support specialistwill put a call into Eastern (888-652-6902), and a technician will be sent to make the repair. In her absence, any staff member can call Eastern or go to the desktop portal: https://tdx.cornell.edu/TDClient/71/Portal/Home/ and ask if someone can call for you When you call Eastern or email desktop services you will need to give the id # of the printer which can be found on the Eastern Sticker located on the front of the printer. Give details as to what is wrong with the printer as well.
- Olin LTS (110 & B38Olin LTS (Rooms 107E, 110, B38 & B39)
- Report problems with a departmental computer or printer to the departmental network administrator on duty. If the network administrator is unable to resolve a problem, he or she notifies a network technician in Desktop Services.
- to Desktop Services, by going into the desktop portal: https://tdx.cornell.edu/TDClient/71/Portal/Home/
IVIII. OTHER EQUIPMENT
- Olin LTS (Rooms 107E, 110 , & B38 & B39)
- Report breakdowns of other equipment, such as telephones, or furniture to the Olin LTS administrative support specialist, who initiates the appropriate service call. In her absence, send a message to facilities staff at cul-fachelp-l@list.cornell.edu for assistance.
- Report breakdowns of other equipment, such as telephones, or furniture to the Olin LTS administrative support specialist, who initiates the appropriate service call. In her absence, send a message to facilities staff at cul-fachelp-l@list.cornell.edu for assistance.
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C. SERVICE
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The routine mechanical servicing of equipment in LTS is performed by suppliers or staff from outside LTS on schedules determined by those suppliers or staff. LTS staff are not involved in such maintenance and maintain no service records.
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