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All Staff:

If you are having issues with a single app or multiple apps please report these issues to the FOLIO Support Team.

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Email: folio-support@cornell.edu

TDX: CUL FOLIO Portal

Please include if you're on or off campus, what browser you are using, a description of what issues you are having, as well as, any screenshots that may be helpful.

FOLIO Support

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Team:

CONFIRM

• Confirm the outage is affecting multiple people / units prior to reporting
  • Off site connectivity issues, or browser issues will sometimes (rarely) make it appear that there is an outage
• Is the issue with a FOLIO app(s) or a connected service. 
  • In the event of a connect service please see the integrations page for a contact
• Identify what app(s) are effect and if it is system slowness or a complete outage
• Check the EBSCO status site for outages: https://status.ebsco.com/

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