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- Operational metrics associated with DS's support of over 300 staff, or 90% of the endowed staff, using about 450 systems and 148 laser printers.
- 1555 DS response tickets opened on behalf of staff support-related work (as of Nov 30, 2009).
- 120 staff systems deployed, most due to scheduled upgrades /upgraded throughout the year . And and associated equipment disposal, much of it streamed for re-use.
- Updating and managing 33 staff Windows-based laptops, in-person.
- Reduction of 1 FTE in June 26. 2009. Joe Homza's line.
- Added three more unit libraries to DS's staff support responsibilities. Engineering Library (Carpenter Hall), PSL (Clark Hall), and the Math Library (Malott Hall). Coordinated transition with Michelle Paolillo.
- Provided immediate, short-term services to staff support at the Management Library following Robin Shoemaker's death. Upgraded many staff systems and performed other services to bring systems closer to our standards.
- Supported the departure of a large number of library staff (early retirement and layoffs). Highlighted value of our departure procedures, which we created with CUL HR's input and support.
- DS successfully migrated all staff to the new MS Exchange server by mid-Nov. And by mid-November, almost 2/3 of library staff have moved from using Eudora or Thunderbird to MS Outlook.
- Upgraded staff desktop from various version of MS Office to MS Office 2007.
- Developed MS Remote Assistance capabilities, expanding on our service response options to provide more responsive services.
- Upgraded staff desktops from IE 6 to IE 8.
- Transition from DS-managed anti-virus services (SAV) to CIT-managed anti-virus service (SEP). Completion expected by end of December.
- Preparation and deployment (in December) of upgraded Voyager clients and Oracle 10.
- Select DLIT staff stations upgraded with larger monitors (or dual monitors).
- Provided attended support services to shared spaces. Including proactive and responsive technical support to the Library's annual Professional Develoment week effort.
- Abolished our "Greek Letter" divisions within our Active Directory authorization system.
- Coordination with CUL Accounting transitioning Olin Lib's Copy Center transition to Cornell Business Services.
- Expanded on Michelle Paolillo's BitBox web documentation resource for staff.unmigrated-wiki-markup
- Maintained and managed day-to-day desktop support tasks including: \ [PeteM to provide a list of housekeeping activities not already cited.\]
Public computing services
- Operational metrics associated with DS's maintenance of 335 public systems in 2009.
Wiki Markup - 54 public systems deployed due to scheduled upgrades in the summer. Olin Library and Fine Arts.
- During the summer, coordinated with CUL Accounting regarding photocopier upgrades to multifunction printers.
- With Michelle Paolillo's lead, DS staff participated in creation of "Macs-on-the-Arts-Quad" report.
- Following Michelle Paolillo's brokering, DS staff successfully upgraded Management Library's public systems and established sustainable funding plan.
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