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From ticket INC000002243472, FWIW.

ELMS wrote us instructions for adding someone based on their request, copied below.

• AND couldn't then find them in ELMS.
• AND it was very easy to just ad hoc add them anyway, once we knew they wanted to be added!

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For add hoc adds

• See step (4), below.
• Our convention is to name the import:
  • NetID ad hoc add
• If PostDoc, add to the "Staff" group.
  • For non-staff, other groups include Student, Faculty, etc.

Here is what ELMS wrote us, May 2018

Depending on the specifics in the "Issue Description" provided below, the user is probably requiring help registering their account. Please follow the instructions below.

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