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From 20130606Wed ChemIT roll-out meeting. |
ChemIT Web Content & launch related tasks
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User Documentation - R:\Chem IT\IT Support\Users & Groups
o How o How to add printers
o How o How to log on to file servers
o Software update o Software update & malware protection
o Computer o Computer login (& account activation)
o Sponsored o Sponsored NetID
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Special Admin accounts
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Some of Chemistry IT Support standards
o R o R:\Chem IT\IT Support\Support Standards
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Software
o Available o Available Software & licenses
o Staff o Staff – how to get MS Office for $10
o Getting o Getting Antivirus
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Accounts
o Request o Request access to group share
o Linux o Linux accounts
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Procurement
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Common Pointers to CIT docs
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IT Security
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RedRover
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Network Access – Red Rover, Wired, personal vs cornell, VPN,
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Telcom – request phone, changes
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o Personal smartphone configuration
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Front Page http://blogs.cornell.edu/chemit/
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• Staff, Contact info, what we do, hours
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• SEARCH docs on confluence
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• How to request help, what info to include.
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• Pointers to docs at https://confluence.cornell.edu/display/chemit/docs
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• Support expectations
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• Response time
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• What we support
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• Top level index of confluence
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• ChemIT.chem.cornell.edu cname?
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• IT.chem.cornell.edu
Other
Update references in CU Web documents (search crcf)
Update Phone Message
Email EGA for ChemIT news
Computing Representatives meeting?