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In the past sorry pages have had the URL of http://idstatic.cit.cornell.edu/\[hostname\].sorryservices/. The replacement URL will be http://sorry.hosting.cornell.edu/\[hostname\].sorryservices/. The old URLs will continue to work, but users are encouraged to update configurations to use the new URLs.

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The new sorry service is built to better integrate with the Hardware Load Balancer (HWLB). In the past most hosting sites would be redirected to http://jujuba.cit .cornell.edu:8080/sorry/sorry.cgi?error=500.  This is not a very friendly looking URL.  Instead there are two methods for creating a sorry page.There is now a new option to create  a "Redirect Sorry Page".

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Redirect Sorry Page

A "Redirect Sorry Page" behaves much like the existing sorry pages, except it can be customized.  By default the HWLB can redirect traffic to http://sorry.hosting.cornell.edu/\[hostname\].sorryservices/. This will display the generic sorry page that looks like http://sorry.hosting.cornell.edu/sorry.hosting.cornell.edu.sorryservices/ that displays the site name and a generic error.  A customized template can also be created such as http://sorry.hosting.cornell.edu/customsorry.hosting.cornell.edu.sorryservices/ that has site specific information.

Cloaked Sorry Page

A "Cloaked Sorry Page" is a new type of sorry page that preserves the URL in the browser window instead of redirecting to sorry.hosting.  An example of a cloaked sorry page: http://customsorry.hosting.cornell.edu/.  It is not always technically possible for a site to have a cloaked sorry page, but in cases where it is possible it can provide a user-friendly way to display a sorry page without redirecting to an external website.

Creating Custom Sorry Pages

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