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Unit: Administrative Support
Date last reviewed: 11/03/2020
Date of next review: November 20212026
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Anchor A A
A. EQUIPMENT
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Equipment includes copy machines, computers, printers, telephones, and fax machines, as well as any furniture in need of repairs. Maintenance in this context means keeping the machine supplied (paper for copy machines and printers as well as toner for printers). Eastern Managed Print Network Services manages servicing and repairs for all of our printers. Each printer has a label with a number on it, designated by Eastern.
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Anchor B B
B. MAINTENANCE
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I. COPY MACHINESMulti Function Printer/Copier/Scanner Outside of 110B
- Olin LTS (Rooms 110 & B38)
- The LTS administrative support specialist is responsible for purchasing the paper in LTS. When you notice that the supply at a particular machine is low, staff replenishes as necessary.
- The LTS administrative support specialist is also responsible for replacing toner and toner bags. In her absence, any staff member can member can replace these items, it's that straight forward.
- These supplies are kept in a compartment below each machine and are replaced as needed. When the last toner and or toner bag at a machine has been used, the LTS administrative support specialist will replenish the stock When the MFP is low on toner, a notification will display on the screen. On the front cover the the printer is a "Eastern Managed Print Network Services" sticker with a phone number and an ID code. Send an e-mail to the LTS administrative support specialist and let her know what needs to be ordered and the ID code off that sticker.
- Paper jams in departmental copiers are taken care of by the nearest staff member able to do so. Do not attempt any other repairs. If a copier is out of service, notify theLTS administrative support specialist via e-mail, telling her which copier is out of service and why. She then calls the vendor, Eastern Copy Center and requests a service call. In her absence, a message can be sent to Facilities staff at https://tdx.cornell.edu/TDClient/71/Portal/Home/ Someone will reply and provide assistance.
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- Olin LTS (Rooms 110 & B38)
- Report breakdowns of other equipment, such as telephones, or furniture to the LTS administrative support specialist, who initiates the appropriate service call. In her absence, send a message to facilities staff at cul-fachelp-l@list.cornell.edu for assistance.
- Report breakdowns of other equipment, such as telephones, or furniture to the LTS administrative support specialist, who initiates the appropriate service call. In her absence, send a message to facilities staff at cul-fachelp-l@list.cornell.edu for assistance.
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Anchor C C
C. SERVICE
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The routine mechanical servicing of equipment in LTS is performed by suppliers or staff from outside LTS on schedules determined by those suppliers or staff. LTS staff are not involved in such maintenance and maintain no service records.
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