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Download and print the CIT takes ACTION poster and post it in your work area.

Take the following actions for all unplanned outages

Service owners/service support team responsibilities include:

1. Report unplanned outages to the NOC every time (call 255-9900). Don't assume someone else will be doing this!
   1. Tier 1 services must engage C&O for help drafting communications. Contact Beth Lyons at (607) 255-3928 and bgl1@cornell.edu.
2. Update the NOC regularly to keep them in the loop. Tier one services require hourly updates. Other services should be updated once per day at a minimum.
3. Once resolved, provide outcome information to the NOC; include what happened and how you fixed it.
   

NOC responsibilities include:

• Engage the service owner/service support team (if not already confirmed to be involved).
• Provide internal communications support.
• Update the CIT status page.
• Involve Communication & Outreach when necessary.

Contact C&O for help with communications:

Questions about communicating unplanned outages can be directed to Diane Sempler, dms4@cornell.edu.This page's location has changed. It may now be accessed at
http://www.cit.cornell.edu/about/atsus/comm_outreach/communication/unplanned_outages.cfm