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Does David pay to fix something or have staff learn to work around some problems? Here is a list of problems we currently are choosing to work around. If they get worse, report the deteriorating situation to David so he can work with ChemIT to decide if it's worth fixing the problem. |
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Problems we see regularly, which are not currently being addressed.
- Just monitored, in case they become worse.
- Presumably root cause has not been identified.
| Symptom | Resolution | Notes | Pattern and frequency |
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| RDP to Windows server got disconnected immediately after successfully login | Alan reported this on 2/27/2017, it happened once after several tries of login error of "An authentication error..." | ||
Logging RDP to Windows server (hosting Quickbooks) won't work. Must try repeatedly, sometimes over hours, before it finally lets one in.
| Not resolved. Try until 10:30am, at which point, contact ChemIT. We'll try. And reboot server if we can't get in. And keep collecting data! | See ticket: INC000001887553 | Daily. Can try half a dozen times, every ~15 minutes. Sometimes tried 5 times in quick succession, and let in the 5th time. No pattern. |
Quickbooks is slow to respond. Quickbooks takes too long to start up. | Request ChemIT reboot the Quickbooks server. | Server can't be restarted by the user, alas. | From ChemIT tickets so be missing some from Josh calling (pre Aug 2016), but likely not many: 2016: May 31, Aug 10 2015: Dec. 8 2014: Oct. 29, Nov 7 |
| QuickBooks errors at startup, running 2-3 instances of auto-backup. | If any extra Quickbooks backups are running, quit them. If multiple WebConnects are running, quit the extras. | Should we just reboot the server instead? | 2016: Aug 9 |
| Kiosk slowness | Chemit reboot Linux server and fixed slowness issue. | See ticket: INC000001893666 when slowness happens, it is not always slow, about 50% time slow and slowness happens on kiosk all procedures, including login etc. | Alan reported on Feb. 3 2017
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Also
Singlebrook created a list of recommended fixes to do, most of which we choose not to, for value considerations
The last extract of their list was made for us by Brightworks on 1/30/2017, which I named, "brightworks_cu_chemistry_20170131_1459.xlsx", and it's located in our "Software" fileshare:
- T:\Chem Stockroom POS kiosk WebApp\Singlebrook action suggestions
Log of Chemistry IT hours addressing Stockroom issues we hoped Brightworks would have solved in the past 3 months
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(Idea: Merge above info with below info?)
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Quickbooks is slow to respond.
Quickbooks takes too long to start up.
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From ChemIT tickets so be missing some from Josh calling (pre Aug 2016), but likely not many:
2016: May 31, Aug 10
2015: Dec. 8
2014: Oct. 29, Nov 7
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If any extra Quickbooks backups are running, quit them.
If multiple WebConnects are running, quit the extras.
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