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1 Some CIT services have existing methods for communicating directly with the users of their services. Changes to those services are may be better handled using those methods.

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download this Service Change template (MS Word)

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From: Information Technologies Special Bulletins <itbulletin-mailbox@cornell.edu>

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Subject:

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Change

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to

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XXXXX

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service

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or

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Subject:

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[3-4

...

words

...

describing

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change,

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including

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service

...

name

...

]

Sentence 1 to include this info:

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  • Date the change will be made

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  • Service name

Sentences 2-4 to include this info:

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  • Benefits of the change

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  • Reason for making the change (OPTIONAL)

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  • URL for more information (OPTIONAL)

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[Additional

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sentences

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as

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needed

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to

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provide

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adequate

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detail

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on

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the

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impact

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or

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scope

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of

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the

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change.

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]

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Final

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sentence:

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If

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you

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have

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questions

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or

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concerns

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about

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this

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change,

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please

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let

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us

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know

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at

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[EMAIL,

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PHONE,

...

OR

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OTHER

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CONTACT

...

METHOD

...

].

Thank you.

Person's name (OPTIONAL)
Cornell Information Technologies
    CIT division or group (OPTIONAL)
E-mail address (OPTIONAL)
URL (OPTIONAL)

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view sample 1
view sample 1

From: "Information Technologies Special Bulletins"

Subject: Closed captioning added to CUTV

CUTV now includes "closed captioning" -- also known as subtitles. This feature displays, in text form, the speech and sometimes other sounds in television programs.

To view closed captioning with CUTV, you need a TV that supports closed captioning. (Your owner's manual will indicate whether your TV does, and how to turn that feature on.)

Please note:

(a) Not all TV programs include closed captioning.

(b) Closed captioning is processed by TV sets, so you will not be able to see it if you're watching CUTV on a computer.

For more information about closed captioning, see
http://www.fcc.gov/cgb/consumerfacts/closedcaption.html

If you have any questions about the CUTV service, please call or e-mail the CIT Contact Center (helpdesk@cornell.edu or 255-8990).

Thank you.

M Scott Walters, ResNet Service Coordinator
http://www.cit.cornell.edu/cutv

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Expand
view sample 4
view sample 4

From: "Information Technologies Special Bulletins"
Subject: Win/Mac and Daylight Saving Time

(This message is being sent to all faculty and staff; a similar message is being sent to all students.)

As you may know, Daylight Saving Time will start 3 weeks earlier this
year, on Sunday, March 11, and end 1 week later, on November 4.

Most Windows and Mac computers require an operating system update to
accommodate the new Daylight Saving Time period.

Your computer should be all set if ...
(a) it runs Windows XP (SP2), Mac 10.3, or Mac 10.4, and
(b) it is set to allow automatic updates from Microsoft or Apple, and
(c) it has been updated since Feb. 16, 2007

Windows Vista does not need updating.

If your computer does not allow automatic updates, or if it is running
an older Windows or Mac OS, you will need to update it manually. Please
see http://www.cit.cornell.edu/computer/system/daylight.htmlImage Removed

If you use other networked devices, such as a smartphone or PDA, you may
also need to update them to accommodate this change; look for
instructions from your device's manufacturer.

Not updating your computer may result in problems in mid-March to early
April and again in late Oct. to early Nov. each year when software and
services that interact with your computer's clock are used. (Your
computer will still be adjusting for the old Daylight Saving Time
period, which began the first Sunday in April and ended the last Sunday
in October.)

If you have questions or concerns, please email the Contact Center
at helpdesk@cornell.edu or call 255-8990.

Thank you!

Nancy VanOrman
Cornell Information Technologies

helpdesk@cornell.edu
607 255-8990