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Purpose: Announce CIT's annual rates. Is also the general approach for mid-year rate adjustments.

This template is used for communicating with end users as well as technical support providers. Communications to the latter group should include technical details (or a URL) if the discontinued service may affect interoperability of services they provide, or if they are expected to assist users in finding alternatives, as is, for rates communications to all audiences.

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From: Information Technologies Special Bulletins <itbulletin-mailbox@cornell.edu>

Subject: Date XXXXX service discontinued

Sentence 1 to include this info:
¿ Date the service will be discontinued
¿ Service name

Sentences 2-4 to include this info:
¿ What the service did
¿ What alternatives are available
¿ Reason for discontinuing the service (OPTIONAL)
¿ URL for more information (OPTIONAL)

Final sentence: If you have questions or concerns about this service, please let us know at (EMAIL, PHONE, OR OTHER CONTACT METHOD).

Thank you.

CU FYxx data, voice rates set

Wiki Markup
Paragraph 1:
Cornell Information Technologies is pleased to announce that the University has approved our recommended fiscal year xxxx voice and data rates. For the \[4th\] year in a row, there are no increases in monthly rates.

Wiki Markup
Paragraph 2:
Effective July 1, xxxx, \[describe what rates will decrease. Then note any increases. Then note that the rest are staying the same.\]
&nbsp;
Paragraph 3:
Highlights of fiscal year xxxx rates are below; details are at http://www.cit.cornell.edu/ncs/rates

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Rates table:
\[List rates that are changing, with previous FY rate provided for comparison \-\- see sample for formatting. Include brief description of what services that rate includes.\]

Wiki Markup
Final sentence:
If you have questions or concerns, please call 254-NCS1 (254-6271) or e-mail <ncs-os@cornell.edu>. \[CHECK - this may be changing to the CIT Billing Office\]

VP for IT's standard signaturePerson's name (OPTIONAL)
Cornell Information Technologies
CIT division or group (OPTIONAL)
E-mail address (OPTIONAL)
URL (OPTIONAL)

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view sample 1
view sample 1

From: "Information Technologies Special Bulletins"
Subject: 1/31 Telnet "Just the Facts" discontinued

On Jan. 31, 2003, the telnet version of Just the Facts will be discontinued.

This service was a way for students to view their grades, course schedule, addresses, and other information stored in Just the Facts using a telnet client. It has been replaced with a web-based version that has the same functionality – see http://jtf.cornell.edu .

The web-based version, like the telnet version, is intended to let students review their Just the Facts information in situations where they cannot use Bear Access. To modify any information shown in Just the Facts, or to use CoursEnroll, students still need to launch Just the Facts via Bear Access.

For more information about Just the Facts, see http://www.sws.cornell.edu/OUR/student/jtf.html

If you have questions or concerns about this change, please let us know at univreg@cornell.edu

Thank you.

Office of the University Registrar

Cornell Information Technologies