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All Student and Campus Life Applications Access

• Notify the system administrators to remove access to unit systems through timely responses to TDX tickets to confirm an account needs to remain active or should be deprovisioned.
• Submit access requests through the TDX ticketing system for new employees.

•  Manage access to applications for all users that have joined Cornell, departed, been reassigned, or promoted from unit systems

• Regularly review and maintain comprehensive list of attributes for all SCL owned and supported applications.

• Manage API for Human Resources data feed.

• Maintain TDX ticket routing rules, template updates, and messaging content.

• Request user lists from System Administrators.

• Manage ticket exceptions.

• Toubleshoot overdue pending tickets.

• Provide audit report to SCL leadership, upon request.

• SCL Compliance Team initiates request to System Administrators for updated user list and attestation.

• System Administrator uploads user list and submits attestation.

• API feed provided by Human Resources integrates with nightly updates.

• Employee profiles are flagged when there is a change in employment. This is an ongoing process, with regular data feed updates.

• Automated TDX tickets are sent to managers to approve or request removal of user account when an employee profile shows a change of title, supervisor, or employment status.

• Managers confirm (approve) continuation of user account or request removal of access by marking the appropriate action on the TDX ticket.

• Tickets marked with continuation of user account are automatically closed and moved to archive in TDX.

• System Administrator receives removal request for TDX tickets where the manager has indicated that a user account is no longer needed. System Administrator removes access and marks TDX ticket as closed.

• Managers may view employee profiles and request access changes at any time.

• SCL Compliance Team manages ticket exceptions and facilitates timely resolution of all tickets.

• SCL Compliance Team provides audit report to SCL leadership, upon request.

Random audits to validate data integrity to SCL compliance team may be conducted.

5.10:  Information Security

5.8:    Authentication to Information Technology Resources

5.4.1: Security of Information Technology Resources

All Student and Campus Life Applications Access