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Contact us:

TDX Portal: CUL FOLIO Portal

CUL Slack Channel:  #cul-folio

Email: folio-support@cornell.edu

Image Added  Announcements

Lotus Hot Fix #2 upgrade schedule:

  • August 1st, 2022 - Snapshot of Cornell's prod database created
  • August 1st - 3rd 2022 - The snapshot will be used to upgrade the Training and Test environments
  • August 3rd - 4th 2022 - Test and Training will be tested for issues.


  • August 5th 2022 at 6:00PM - Cornell Prod will be upgraded; FOLIO and the public OPAC will be unavailable until completed
  • August 8th, 2022 : The LDP will be upgraded

FOLIO Community

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FOLIO Support SIG

Current System Issues

Open Bugs

Circulation

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TitleJIRAFix Version
P2: Loans: Renewing multiple loans very slowhttps://issues.folio.org/browse/UIU-1295LOTUS


Inventory

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TitleJIRAFix Version
P2: SPIKE: Instance & SRS record updates need to honor MARC field protectionshttps://issues.folio.org/browse/MODDICORE-146LOTUS


Acquisitions

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TitleJIRAFix Version


Finance

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TitleJIRAFix Version
P1: Encumbrance limit not calculating correctly when expense classes are involvedhttps://issues.folio.org/browse/MODFIN-224LOTUS


Users

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TitleJIRAFix Version




Data Import

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TitleJIRAFix Version


Other

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TitleJIRAFix Version
P1: Budgets not created during FYRO for some ledgershttps://issues.folio.org/browse/MODFIN-233LOTUS
P1: Data import. Using the default profile for creation of instance and SRS record failshttps://issues.folio.org/browse/MODINV-615LOTUS
P1: Invoice Transaction not createdhttps://issues.folio.org/browse/MODFISTO-281LOTUS
P2: Missing Field - Receipt status under the Edit Holdings Viewhttps://issues.folio.org/browse/UIIN-1943LOTUS
P2: Record matches are not decreased when additional match conditions are added to a job profile https://issues.folio.org/browse/MODDICORE-247LOTUS
P2: Voucher is paid but invoice still in approved statushttps://issues.folio.org/browse/MODINVOICE-366LOTUS
P2: MARC field protections apply to MARC modifications when they should nothttps://issues.folio.org/browse/MODDICORE-248LOTUS
P2: Encumbrances created by opening order after invoice approval are never releasedhttps://issues.folio.org/browse/MODINVOICE-343LOTUS
P2: MARC field protections apply to MARC modifications when they should nothttps://issues.folio.org/browse/UIDATIMP-1074LOTUS
P2: Data Import handles repeated 020 $a:s in an unexpected manner when creating Instance Identifiershttps://issues.folio.org/browse/MODSOURMAN-675LOTUS
P2: Handle delete of statistical code associated with instance, holdings, or item properlyhttps://issues.folio.org/browse/MODINVSTOR-829
P2: Duplicate records in incoming file causes problems after overlay process with no error reportedhttps://issues.folio.org/browse/MODDATAIMP-604LOTUS
P2: OCLC single record import takes extended time to complete when large data import jobs are runninghttps://issues.folio.org/browse/MODDATAIMP-613MORNING GLORY
P2: Record matches are not decreased when additional match conditions are added to a job profilehttps://issues.folio.org/browse/UIDATIMP-1068LOTUS
P2: Excessive DB load and calls on /users/permshttps://issues.folio.org/browse/MODUIMP-57LOTUS
P2: Service point and source not displayed in Circulation history on Inventory item recordhttps://issues.folio.org/browse/UIIN-1558LOTUS
P2: Need to be able to use the same match profile in the same job profile, with different actionshttps://issues.folio.org/browse/UIDATIMP-1067LOTUS
P2: Search results not scrolling back up to the top if there are only a few resultshttps://issues.folio.org/browse/STCOM-907LOTUS
P2: OCLC single record import takes extended time to complete when large data import jobs are runninghttps://issues.folio.org/browse/MODDATAIMP-423LOTUS
P3: Bound-with-parts gets an empty collectionhttps://issues.folio.org/browse/MODINV-550LOTUS
P3: Order export to CSV not handling diacriticshttps://issues.folio.org/browse/UIOR-838MORNING GLORY
P3: Holdings. Keyboard shortcuts does not act on the holdingshttps://issues.folio.org/browse/UIIN-1866LOTUS
P3: The 001 is copied to the 035 when the record is updated even though it is unnecessaryhttps://issues.folio.org/browse/MODSOURCE-389LOTUS
P3: Regression - Missing item reference causing patron action session to not expirehttps://issues.folio.org/browse/CIRC-1286LOTUS



Open Tickets with Hosting

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FOLIO Support SIG

CUL FOLIO Support Team Charge:

The CUL FOLIO Support Team is charged by Simeon Warner and Bonna Boettcher of the Library Executive Group (LEG) to provide and manage the support and overall health of FOLIO for the library. This is a pilot for one year (through 2022-10). Toward the end of this period the success of the approach will be considered before deciding whether and how to proceed. 

The Support Team is responsible for: 

  • Operationalizing functional support of CUL FOLIO 
    • Managing and handling support requests via Team Dynamix (TDX) 
    • Create a TDX workflow, leveraging best approaches from FOLIO community 
    • Triage TDX tickets 
    • Resolution and/or escalation of support requests 
  • Monitoring and responding to the CUL FOLIO Slack 
  • For LTS representatives, monitoring and responding TSVoyage-L 
  • Working with the CUL-EBSCO liaison to understand and submit support requests to Hosting via EBSCO Connect when needed 
  • Communicating to affected groups for outages and impacts including updating affected populations via email 
  • Understanding CUL needs for additional FOLIO training or help, advocating for resources as necessary 

The Support Team members will have detailed functional understanding of different FOLIO applications and workflows relevant to their work areas. The Support Team will work with the CUL-IT Technical Support and the FOLIO Governance Committee as follows: 

...

Functional Support – provided by Support Team 

...

Technical Support – provided by CUL IT 

...

FOLIO Governance Committee 

...

  • Configuration of and assigning Settings, etc. 
  • FOLIO functional, process, and workflow questions and issues 

...

  • D&A
  • Integrations 
  • Liaison with EBSCO hosting 

...

  • Oversight 
  • Enhancement requests 
  • Security; including permission sets 

The Convener will act as team lead with a total time commitment of 10 hours/week in order to coordinate the Support Team as well as contributing to its work. The time commitment for each additional Support Team member should not exceed 4 hours/week. 

Support Team membership:  

...

  • Jenn Colt 
  • Laura Daniels 
  • Jean Pajerek

...

  • Thomas Trutt, Convener
  • Additional TBD 

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  • Frances Webb 

...

  • Ann Crowley 

...