Page History

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• Code issue (bug)
  • DS transfers to Phil Robinson/Debra Howell submits bug report to EBSCO
• Data error
  • DS transfers to Jenn Colt
• Reporting issue
  • In App - DS transfers to Phil Robinson/Debra Howell submits bug report to EBSCO
  • Library Data Platform (LDP) - DS transfers to Sharon Beltaine who submits issue to Reporting Development Team
• Enhancement request
  • DS transfers to Debra Howell to escalate to CUL FOLIO Governance
• Hosting issue
  • DS transfers to Phil Robinson/Debra Howell submits bug report to EBSCO
• User error (training opportunity)
  • DS assists the user and sends notice to Debra Howell to track for possible training/documentation opportunities

Notes:

Cornell University Library IT/Folio has been added as a Service Type in TeamDynamix.  A TeamDynamix portal will be developed soon which will include templates to prompt the user for information needed by Desktop Services.

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