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Equipment includes copy machines, computers, printers, telephones, and fax machines, as well as any furniture in need of repairs. Maintenance in this context means keeping the machine supplied (paper for copy machines and printers as well as toner for printers).  Desktop services supplies toner cartridges and toner drums   Eastern Managed Print Network Services manages servicing and repairs for all of our printers, but they are paid from LTS funds. Repair is an action that has to be taken beyond the above maintenance so that a machine can be made functional. Service means routine maintenance to the machinery itself.. Each printer has a label with a number on it, designated by Eastern.

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B.  MAINTENANCE

I. COPY MACHINES

• Olin LTS (Rooms 110 , & B38 & B39)
  • The LTS administrative support specialist is responsible for purchasing the paper in LTS.  When you notice that the supply at a particular machine is low, staff replenishes as necessary.
  • The  LTS administrative support specialist is also responsible for replacing toner and toner bags. In her absence, the network administrator on duty serves as backup. These supplies are kept in a compartment below each machine and are replaced as needed. When the last toner and or toner bag at a machine has been used, the LTS administrative support specialist will replenish the stock.
  • Paper jams in departmental copiers are taken care of by the nearest staff member able to do so. Do not attempt any other repairs. If a copier is out of service, notify the LTS administrative support specialist via e-mail, telling her which copier is out of service and why. She then calls the vendor and requests a service call.  In her absence, a message can be sent to Facilities staff at cul-fachelp-l@list.cornell.edu.  Someone will reply and provide assistance.
    
    

II. PRINTERS

• Olin LTS (Room 107E, 110, B38 & B39Room 110 & B38)
• The LTS administrative support specialist supplies paper to individual machines in LTS. When you notice that the supply at a particular machine is low, staff should replenish as necessary.
•   The LTS administrative support specialist is also responsible for contacting Desktop support to replace Eastern Managed Print Network Services is able to see what supplies (toner cartridges and toner drums in all of the printers in 110. When the toner is low in any of the printers located in 110, let the ) over the network and will send these items when needed.  The LTS administrative support specialist know and she will will replace these items when necessary.  In her absence, any staff member can send an email to desktop services (cul-dshelp-l@cornell.edu) who will supply the cartridge and replace it.  If the supply needs to be paid out of LTS funds, use L54-4705.  Desktop services will send this information to the accounting department,  and someone from that office will come and change these items out. If the printer needs a repair, (something is broken that does not pertain to toner cartridge or toner drum), the LTS administrative support specialist will put a call into Eastern, and a technician will be sent to make the repair.  In her absence, any staff member can email desktop services, cul-dshelp-l@cornell.edu and ask them to call.  You will need to give the id # of the printer which can be found on the Eastern Sticker located on the front of the printer. Also give detail as to what is wrong.

 III. COMPUTERS

• Olin LTS (Rooms 107E, 110 , & B38 & B39)
  • Report problems with a departmental computer to Desktop Services, by sending a message to cul-dshelp-l@cornell.edu, or by calling 5-7142. 
      

IV. OTHER EQUIPMENT

• Olin LTS (Rooms 107E, 110 , & B38 & B39)
  • Report breakdowns of other equipment, such as telephones, or furniture to the LTS administrative support specialist, who initiates the appropriate service call.  In her absence, send a message to facilities staff at cul-fachelp-l@list.cornell.edu for assistance.
    

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