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| Time period | Chemistry: Average tickets per month | Chemistry: Average tickets per day | Physics: Average tickets per month | Physics: Average tickets per day |
|---|---|---|---|---|
| May 2017 | 92 | 4.2 | 13 | 0.59 |
| April 2017 | 100 | 5.0 | 15.0 | 0.75 |
| 8 months: 04/01/2016 to 01/01/2017 | 123 | 6.3 | 15.5 | 0.8 |
Tickets resolved in May 2017
- From Frank, 6/2/17
Assumptions for analysis portion
- Since JUST the month of May, simply counted the work days, taking into account staff holidays this month (Mon. 5/29: Memorial Day): 22 work days.
- See prior work if care to have numbers for average number of work days over several months.
Total flow summary: There is an average of over 4.77 tickets resolved by our group each workday, for both Chemistry and Physics.
- We averaged 105 resolved tickets per month for both Chemistry and Physics.
- At 22 workdays per month: 105 / 22 = ~4.77 resolved tickets per workday.
Chemistry, for this 1 month period:
Flow summary: 92 tickets per month averages to 4.2 tickets resolved per day.
| Resolved within 1 day | Resolved in more than 1 day | Total | Oliver's analysis: Avg. per month | Oliver's analysis: Percent of volume |
Lulu Zhu | 2 | 7 | 9 | 0.41 | 10% |
Michael E Hint | 34 | 25 | 59 | 2.7 | 64% |
Oliver B Habicht | 10 | 13 | 23 | 1.04 | 25% |
All others: | 1 | 1 | 0.04 | 1% | |
Total | 46 | 46 | 92 | 4.2 |
Physics, for this 1 month period:
Flow summary: 13 tickets per month averages to about 0.59 tickets per day.
| Resolved within 1 day | Resolved in more than 1 day | Total | Oliver's analysis: Avg. per month | Oliver's analysis: Percent of volume |
Kelly Brower | 4 | 2 | 6 | 0.27 | 46% |
Michael E Hint | 2 | 1 | 3 | 0.14 | 23% |
Oliver B Habicht | 3 | 1 | 4 | 0.18 | 30% |
All others: | 0 | 0 | 0 | - | - |
Total | 9 | 4 | 13 | 0.59 |
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Tickets resolved in April 2017
- From Frank, 5/2/17
Assumptions for analysis portion
- Since JUST the month of April, simply counted the work days, taking into account no staff holidays this month: 20 work days.
- See prior work if care to have numbers for average number of work days over several months.
Total flow summary: There is an average of over ?? 5.75 tickets resolved by our group each workday, for both Chemistry and Physics.
- We averaged 115 resolved tickets per month for both Chemistry and Physics.
- At 20 workdays per month: 115 / 19.6 20 = ~55.75 resolved tickets per workday.
Chemistry, for this mm 1 month period:
Flow summary: 100 tickets per month averages to 5 tickets resolved per day.
| Resolved within 1 day | Resolved in more than 1 day | Total | Oliver's analysis: Avg. per month | Oliver's analysis: Percent of volume |
Lulu Zhu | 253 | 7 | 9 | 0.45 | 9% |
Michael E Hint | 36 | 723 | 59 | 2.9 | 58% |
Oliver B Habicht | 13 | 2218 | 31 | 1.55 | 31% |
All others: | 1 | 180 | 21 | 0.1 | 2% |
Total | 52 | 48 | 100 | 5 |
Physics, for this mm 1 month period:
Flow summary: 15 tickets per month averages to about 0.75 tickets per day.
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From Frank, 1/30/17, "Resolved Time Summary per Assignee: 04/01/2016 to 01/01/2017"
Assumptions for analysis portion
- In a year, 52 weeks * 5 workdays = 260 workdays/yr. Assume staff have 3 weeks vacation, and 2 weeks University Holidays, so 5 weeks * 5 days = 25 workdays. Thus 235 workdays per year (=260-25).
- 19.6 workdays per month (=235/12). This represents the available FTEs.
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