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Flow summary: 123 tickets per month averages to 56.7 3 tickets resolved per day.

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Flow summary: 15.5 tickets per month averages to about 0.7 8 tickets per day.

 

Resolved within 1 day

Resolved in more than 1 day

Total

Oliver's analysis:

Avg. per month

Oliver's analysis:

Percent of volume

Lulu Zhu

2

1

3

--

Michael E Hint

34

35

69

8.656%

Oliver B Habicht

21

14

35

4.428%

All others:

9

12

21

2.617%

Total

68

56

124

15.5 

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